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Viewing 6 posts - 1 through 6 (of 6 total)
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  • #6216

    Hi there,

    I am using your theme along with WHMCS, now looking into my cpanel it seems as though your theme uses the index.php file in public_html folder instead of homepage.tpl. This causes my whmcs to have a lot of errors and means that my domain availavility or look up provider is not working.

    Do you have a solution to this?

    Here is the message I received form WHMCS:

    Thank you for following up. The public_html folder appears to be the correct location and it sounds like you’ve got a custom template that has replacing the index.php file for some reason instead of using the homepage.tpl file to perform its desired changes – this is not supported nor recommend (and is responsible for your issues) and will need to be corrected by the author to resolve going forward.

    Thank you


    Hi Charlie,

    Mainly, our item is a WordPress Theme and we have just provided WHMCS template for FREE of cost with our WordPress Theme by customizing WHMCS default six template’s header, footer, and color based on our Theme.

    In this case, you need to use both WordPress Theme and WHMCS templates separately. WordPress Theme to show/represent your products/services and WHMCS template for billing like as our demo.

    WHMCS Template included in the “whmcs-template” (folder) with the installation instruction “readme.txt”

    On the other hand, you could use the WHMCS Bridge plugin to integrate the WHMCS into WordPress.

    Please watch this video tutorial https://www.youtube.com/watch?v=WihLpSkLQdA&list=PLbmIKrgYlRbofaaLEvJJMEQE0aqJjdVFQ&index=3&t=0s

    Best Regards,
    ThemeLooks Support Team


    Hi there,

    This isnt the issue.

    You guys use index.php instead of homepage.tpl. WHMCS domain feature uses index.php so I need from you a homepage.tpl file instead of an index.php file.


    If you are talking about the WHMCS template then we didn’t do anything. We just customized the WHMCS default six template’s header, footer, and color based on our Theme, nothing else.

    Please use the WHMCS default template SIX to check the issue.

    It can be an installation or configuration issue. Moreover, please provide your WHMCS URL to review.

    Best Regards,
    ThemeLooks Support Team


    My WHMCS url?

    Where do you want the link to go?

    My admin panel?

    If its my WHMCS url its: https://ditel.co.uk/

    If you need my admin panel then I can give that privately and details to login.

    For the issue basically when I upload the index.php of whmcs into my public_html folder it goes to a WHMCS page and that becomes my homepage when you search for my URL.

    However, when I dont upload that and just have the default one there which is your index.php file it goes to my normal home page when searching for my url.

    This means WHMCS domain feature doesnt work as it runs of the index.php in my public_html folder which is meant to be where theres is and my home page is meant to use your homepage.tpl file but it doesnt.

    WHMCS staff have said its a Theme Author Error and the only way of allowing everything to work properly then what I have said above needs to be correct.

    Thank you


    We seen that everything is working fine on your website except the domain action link.

    The domain action link will be https://www.ditel.co.uk/clients/domainchecker.php not https://www.ditel.co.uk/clients/cart.php?a=add&domain=register So, please use the domain action link https://www.ditel.co.uk/clients/domainchecker.php to get work the domain search.

    Moreover, there has no index.php issue or something else. In this issue, you need to install the provided WHMCS template properly in the proper way to follow the steps from the readme.txt file. WHMCS Template included in the “whmcs-template” (folder) with the installation instruction “readme.txt”

    Best Regards,
    ThemeLooks Support Team

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