WP BAKERY is not working on the theme

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Support Home Support Home Voifone WordPress Theme WP BAKERY is not working on the theme

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Viewing 7 posts - 1 through 7 (of 7 total)
  • Author
    Posts
  • #9033
    Emrah
    Participant

    Hi,
    WP BAKERY is not working on the theme ı need help to solve this issue .
    Thanks

    #9035

    Dear Emrah,

    Please download and use the updated theme and plugins.

    You need to remove and reinstall the “voifone” Theme, and “Voifone Core” and “WPBakery Page Builder” Plugins to get the last updates.

    Best Regards,
    ThemeLooks Support Team

    #9043
    Emrah
    Participant

    Hello, we are not able to update the theme because when we try to update we are losing our design, I attached the current design, could you please update for us, because we try to update and follow your upgrading step but is not work for us.

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    Current web design : https://prnt.sc/vmmq9x

    #9050

    Dear Emrah,

    We have removed your website and server access from your reply. Because this is a public forum for our customers and it can break your website security.

    Moreover, we have updated the theme and plugins to check the issue and we have seen that it’s changed the design. After then we realize we have no header and footer style in our theme that shows in your screenshot. That means you have edited the theme code to customize the header. Hence, it’s normal that when you update the theme and core plugin the design will be lost if you edit the theme or plugin code. In this case, you need to keep a backup of the edited file and replace the file update the update.

    If you have no backup of those files then please contact your server provider to restore.

    After you restore your old files, please provide your website access using our Envato Market (themeforest) profile contact form https://themeforest.net/user/themelooks#contact (screenshot as reference http://prntscr.com/gkmr2r ) including this support topic link as a reference to review the issue to fix.

    Furthermore, please let us know which files are you edited?

    Best Regards,
    ThemeLooks Support Team

    #9068
    Emrah
    Participant

    Hi,
    We have reinstalled the new theme but wp bakery is not working …

    Thanks
    Tolga

    #9070

    Dear Emrah,

    Please provide your website access using our Envato Market (themeforest) profile contact form https://themeforest.net/user/themelooks#contact (screenshot as reference http://prntscr.com/gkmr2r ) including this support topic link as a reference to review the issue to fix.

    Best Regards,
    ThemeLooks Support Team

    #9080

    Dear Emrah,

    We are sorry for the delay. We have reviewed your website and didn’t find any issue that you have mentioned. We have seen that everything is working perfect even WPBakery Page Builder.

    Best Regards,
    ThemeLooks Support Team

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