[Daniel S]

Hello,

Unfortunately, that’s where I’m struggling. If the issue presents with all other plugins disabled and across different themes, I don’t understand what else could be causing it. I installed the plugin fresh after downloading from codecanyon and yet the issue still occurs. Just this weekend two further orders had their extras duplicated.

Daniel

[Daniel S]

Hello,

I have updated the Foodbook plugin as suggested, along with all WooCommerce related plugins, and the issue still persists. In the last couple of days, one customer was charged twice for the extras.

Regards

[Daniel S]

Hello,

As written in my initial message, we have already disabled all plugins and changed themes yet the issue still persists, is there anything else that could be causing this if it presents with only FoodBook, the Paypal gateway and WooCommerce active?

Regards

[Daniel S]

Hello,

Apologies, the checkout wasn’t set up in the way that most reliably shows the issue. I’ve changed that now. As I said previously, the issue only shows 100% of the time if this plugin is used for the gateway, but shows some of the time when the standard stripe and paypal payments plugins are used. Please check again to see the issue, see the video attached and also look at some of the previous orders (e.g. 5747 & 5748) that had this issue.

Here’s the screen recording showing the issue: https://streamable.com/tbt0fz

You can see the extra items with a total of £7 are being charged twice, making the total £22 instead of £15

Thanks

[Daniel S]

Thank you, is there a way to have the plugin work on our staging site so I can give you access to that instead rather than the live site where people are placing orders? The staging site is in a subdirectory/subfolder e.g. Domain.com/staging

Thanks

[Author]

Posts