[Diego]

It doesn’t help me that you solve it for me when you come back from vacation just on the 18th.

I request a refund of the amount paid today

[Diego]

What you are telling me you have said in the last messages.

I already did a clean install and it continues with the same error. Is there any way to fix this.

If I give you access to the FTP, go ahead and install and you will see the problem. Otherwise, I will request a refund of the money paid.

[Diego]

I’m sorry to have to ask for support again. But I did not pass the 2 installation screen.

I have already changed server and DNS and it does not work. When I enter the data to create the user it does nothing and does not show me any error.

The first part passes OK because the license is valid, but apparently there is some call that does not let me continue. Could you please reset again the license and update your cache.

Or tell me for which file I can see the error.

I’m very sad

Do the test yourself by creating any user and you will see what happens

[Diego]

Hi!

Apparently it is NOT solved, I can’t get past the / install screen. Please can you verify that the license is really unused.

You can check in the link the error cual es mi ip

[Diego]

Thanks for your answer.

But I can’t do that because I deleted the previous installation and re-uploaded the files and MySQL configuration with a clean installation.

I need you to do it from your license control panel.

[Author]

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