[ThemeLooks Support Team]

Hi Karrine,

In this issue, you just need to deactivate the WooCommerce plugin.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi Guillaume,

Thanks for your cooperate.

Please use the Classic Editor Plugin to get the Section Layout. Because the theme still not compatible with Gutenberg. However, we will update the theme ASAP to make compatible with Gutenberg.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi Guillaume,

First of all, please send a message using our Envato Market (themeforest) profile contact form https://themeforest.net/user/themelooks#contact (screenshot as reference http://prntscr.com/gkmr2r ) including this support topic link as a reference to verify your purchase.

After then, provide some screenshot to review the issue to fix.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

First of all, please make sure you have the latest version of WordPress and update your hosting server PHP version to minimum 5.6.25 or newer. ***It’s Recommended***

Moreover, you don’t need any owl slider plugin.

Please watch this video tutorial https://www.youtube.com/watch?v=KPPk1BB7Ikc&t=0s&list=PLbmIKrgYlRbofaaLEvJJMEQE0aqJjdVFQ&index=7 to create/edit/customize the slider.

Also, watch these video tutorials https://www.youtube.com/playlist?list=PLbmIKrgYlRbofaaLEvJJMEQE0aqJjdVFQ to customize the theme in the proper way. Some steps also included in the provided documentation, Example: installation and demo import, menu setup, etc. So, please follow the steps from the provided documentation too.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi Karrine,

Please provide some screenshot with details about your issue to review the issue to fix.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

For WHMCS Bridge it would be like this /?ccce=domainchecker Example: http://themelooks.us/demo/virtusky/wordpress/whmcs-bridge/?ccce=domainchecker

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

It’s http://your-whmcs-url.com/domainchecker.php Example: http://billing.ywhmcs.com/domainchecker.php

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

In the issue, you need to use the below CSS to hide the logo. Because it comes from WHMCS.

#bridge section#header .logo img {
    display: none;
}

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Sorry for the inconvenience. We didn’t follow the issue.

Please remove the previously provided CSS and use the below CSS to fix the link issue.

.bulder-page-wrapper a {
    color: #005dad;
    text-decoration: none;
    outline: 0;
}

Moreover, please select WHMCS Bridge page template as Whmcs Page as shown in the video tutorial. You could watch again the video tutorial.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Please use the below CSS to fix the link issue.

.bulder-page-wrapper a, a:link, a:visited, a:hover, a:active {
    color: #005dad;
    text-decoration: none;
    outline: 0;
}

Moreover, watch this video tutorial https://www.youtube.com/watch?v=tmQ3apTdrMA&t=0s&list=PLbmIKrgYlRbrak6Ymxl2Qkp83gsNhGRYp&index=3 to configure the WHMCS Bridge properly in the proper way.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

In this issue, you have to use your own google map API (that registered with your domain) here http://prntscr.com/k6aru7 Check out this article about “Creating a Google Maps API Key” https://www.wpgmaps.com/documentation/creating-a-google-maps-api-key/

After then, use the correct Latitude & Longitude to find out here https://www.latlong.net/

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi Sarfraz,

Your website is not working http://prntscr.com/lzjuii

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Please provide your website URL or terms of service page URL to provide your the CSS to fix your first issue.

Moreover, you need to uncheck the canvas menu http://prntscr.com/lz8xrh for your primary menu. However, you could select any menu to show as the off-canvas menu. In mobile, the selected canvas menu will show below the primary menu as the primary menu shows in the off-canvas in the responsive devices.

You could check out our theme live demo http://themelooks.us/demo/virtusky/wordpress/ as a reference to understand the logic/theme. In the desktop, there has an off-canvas menu that is different to the primary menu and in the mobile, the off-canvas menu shows below the primary menu.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Please confirm us do you need the solutions or a refund?

If you are looking at the solutions then we will decline the refund request. If you are looking for a refund then you will no more our customer to get support.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi Darrius,

We got a notification that you have opened a refund request. Now please confirm us do you need the solution of the issue or a refund?

Please Note: This is just a simple CSS issue and your 2nd issue was a setting issue that you have mentioned in your refund request and that will be fixed just uncheck an option. However, that was not an issue of the theme that’s a feature of the theme.

Best Regards,
ThemeLooks Support Team

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