ThemeLooks Support Team

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Viewing 15 posts - 4,516 through 4,530 (of 5,045 total)
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  • in reply to: Login problem #1730

    Hi There,

    Sorry, we don’t get any info.

    Please send us your forum admin access with this topic URL as reference via our Envato Market (Themeforest) profile contact form https://themeforest.net/user/themelooks#contact to review the issue to fix.

    Please send the info using this link https://themeforest.net/user/themelooks#contact

    Best Regards,
    ThemeLooks Support Team

    in reply to: Unable to Check Out #1724

    Hi Corbett,

    Please don’t forget to give us ‘rating and review’ (on https://themeforest.net/downloads ), if you like our Theme and our Support too. It will give us inspiration and make us more ‘happy’ to support.

    Best Regards,
    ThemeLooks Support Team

    in reply to: How to change Title tag to h1 #1722

    If you have update the theme and still not changed the h2 tag, then it can be your server cache issue.

    You could check out the update demo here http://themelooks.us/demo/ecohosting/wordpress/ to check out the changes.

    Best Regards,
    ThemeLooks Support Team

    in reply to: Unable to Check Out #1720

    Hi Corbett,

    We have stopped offering the order form template for WHMCS 7.x from the theme version v-1.1, now our theme version is v-1.7.

    In this issue, you could use the WHMCS default “Standard Cart” order form with our WHMCS template to fix the issue.

    This is because, we are still providing CSS styles for the WHMCS default “Standard Cart” order form with our WHMCS template.

    Moreover, please use our updated theme & WHMCS template to avoid this type of issues.

    Best Regards,
    ThemeLooks Support Team

    in reply to: Hello , How can i Update the Pricing od Dedicated Server #1717

    Hi There,

    First of all, we were not used jquery-migrate.min.js in our theme. It’s used by WordPress by default. So, there is nothing in our hands to do about jquery-migrate.

    2nd, we also not included any bootstrap.min.css.map file in our theme. You could check out our theme files as reference.

    Best Regards,
    ThemeLooks Support Team

    in reply to: Demo images #1716

    Hi There,

    Please send a message from our Envato Market (Themeforest) profile contact form https://themeforest.net/user/themelooks#contact to get the images.

    Best Regards,
    ThemeLooks Support Team

    in reply to: Wrong Documentation and VPS Slider Issue #1713

    Hi There,

    Sorry for the inconvenience.

    Please follow the steps below to change the ‘VPS Slider’ information.

    1. Open the main.js file.
    2. Search For the Comment VPS SLIDER
    3. Change The information from there, check out the screenshot as reference http://prntscr.com/fczuve

    Moreover, we will update the documentation ASAP.

    Best Regards,
    ThemeLooks Support Team

    in reply to: How to change Title tag to h1 #1711

    Hi There,

    We already updated the theme with h1 tag on our last update of the theme.

    Please use the latest version of the theme.

    Best Regards,
    ThemeLooks Support Team

    in reply to: error showing at knowledgeable area #1708

    We have seen that everything is working fine on your website. You could check out the screenshot as reference http://prntscr.com/fcnsuo

    Please remove your browser cache and reload the page with Ctrl+F5 to check out the changes.

    Best Regards,
    ThemeLooks Support Team

    in reply to: error showing at knowledgeable area #1706

    Hi There,

    Sorry for the inconvenience.

    Please add the below CSS to the BulkDomainCV1/css/custom.css file to fix the issue.

    .kbcategories a,
    .kbarticles a {
        color: inherit;
    }

    Best Regards,
    ThemeLooks Support Team

    in reply to: Login problem #1704

    Hi There,

    We have double checked everything & we were not found any issue that you have described. You could check out the screenshot as reference http://prntscr.com/fclg0w

    Please send us your forum admin access with this topic URL as reference via our Envato Market profile contact form https://themeforest.net/user/themelooks#contact to review the issue to fix.

    Best Regards,
    ThemeLooks Support Team

    in reply to: REFUND – BILLING PAGE #1695

    We are really sorry to say that, there is nothing in our hands to do. This is because, WHMCS is not our product. We are just using their default template (that they provide with their system) & customizing the template header, footer & color based on our HTML template.

    Moreover, this is our item full name “CloudServer | Responsive HTML5 Technology, Web Hosting and WHMCS Template”, also we have clearly described everything about our item & item includes in the item details page.

    Best Regards,
    ThemeLooks Support Team

    in reply to: REFUND – BILLING PAGE #1693

    Hi Ahsan,

    WHMCS is a Client Management, Billing & Support System for Web Hosts. So, it’s not possible to provide the system in HTML.

    Please learn more about HHMCS from here https://www.whmcs.com/

    Moreover, we are really sorry to say that, there is nothing in our hands about refund.

    Best Regards,
    ThemeLooks Support Team

    in reply to: How to use Image Logo #1692

    Sorry sir, you are in a misunderstanding process.

    If you are using an image logo, then the tag line will come with the logo image. If you are using text logo, then you will able to use a tagline below the logo.

    Moreover, if you want to change the tagline position, then you must have to customize the template based on your needs.

    If you are unable to customize the template with your own, then you must need to hire someone else to customize the template for you based on your needs/requirements.

    Furthermore, we already told you that, Installation, Customization & Integration is not included item support.

    However, we already provided you some Customization & Integration services for FREE of cost.

    Please learn more our support policy (item support includes & not includes), here https://www.themelooks.com/support/support-policy/

    Please Note: you have bought only the template not bought our Installation, Customization & Integration services.

    Best Regards,
    ThemeLooks Support Team

    in reply to: How to use Image Logo #1689

    Hi There,

    We are really sorry to say that, in this issue, you need to hire someone else to customize the template for you based on your needs/requirements.

    By the way, you could contact with our sales team to get a quote for the customization service.

    Best Regards,
    ThemeLooks Support Team

Viewing 15 posts - 4,516 through 4,530 (of 5,045 total)