Valerie Massa

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Viewing 12 posts - 1 through 12 (of 12 total)
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  • in reply to: Licence Resseting #12161
    Valerie Massa
    Participant

    Is there a way I can accomplish this? Vaciase those are the business hours and the business will not be willing to change that just because of the plug-in.

    in reply to: Licence Resseting #12159
    Valerie Massa
    Participant

    Hello, it is possible the issue is happening because I am using the license in an WordPress installation with an Static IP Address instead of a domain?

    Also when I try to activate the pre order function there is an error message that says choose delivery/pickup time (but it is already selected from the dropdown time menu.

    Is there an issue with the store opening at 11am and closing at 3am the next day? This is our business hours but when I activate the choose delivery date option the store remains closed.

    in reply to: Licence Resseting #12156
    Valerie Massa
    Participant

    I don’t have any cache plugin

    in reply to: Licence Resseting #12152
    Valerie Massa
    Participant

    You don’t create this license form me, I buy another license and it is still not working. I would appreciate if you could help me find u with the license keeps deactivating after a couple of minutes of being active.

    I am using Amazon lightsail, so maybe this can help you find out the reason of the deactivation. I ready your message the says that no one have this issue before, but this information is not helpful, so please actually give the “support” you advertise your give and try to find out why this is happening.

    in reply to: Licence Resseting #12151
    Valerie Massa
    Participant

    It is still not working, you send me an email with a “new code”, but is the same second license I purchase (and guess what, it is still not working).

    in reply to: Licence Resseting #12138
    Valerie Massa
    Participant

    I buy another license but the same is happening. At this point I am desperate and very disappointed of this plugin and your customer service.

    in reply to: Licence Resseting #12137
    Valerie Massa
    Participant

    I need to reset it from the previous domain because I deleted that Lightsail Instance (so I can’t deactivate the license by my self).

    in reply to: Licence Resseting #12136
    Valerie Massa
    Participant

    It is still deactivating by itself. I am using Amazon Lightsail, I don’t know if this give you more information about the issue so you can help me with a solution.

    If there is no solution, I will be issuing a refund request in Themerofest.

    in reply to: Licence Resseting #12135
    Valerie Massa
    Participant

    The license is still becoming inactive after a couple of hour after being activated. I need to fix this ass soon asl possible because the site is going live in three days.

    in reply to: Several issues #12004
    Valerie Massa
    Participant

    I also want to know how to send email notification of oder status to kitchen manager when the branch manager send the order to the kitchen (and don’t tell me this is custom job, when this issue a basic feature your plugin should be offering). How the kitchen will know there is a new order assigned to them if no notification is send?

    in reply to: Several issues #12003
    Valerie Massa
    Participant

    Hello, I already send to you the information you need and I still get no response from you.
    Could your please support the issue I asked you?

    in reply to: Several issues #11994
    Valerie Massa
    Participant

    Hello, I am attaching again the reference images.

    1- How to configure the delivery distance from the branch location by street direction, so we can create like a perimeter (find image attached).

    Screen-Shot-2022-03-17-at-4-54-34-PM

    2- Stripe credit card fields are to small, how to fix this?
    Screen-Shot-2022-03-22-at-11-56-28-AM

    3- The Branch Manager page is not showing the filters fields (I am attaching an image for reference) how can I fix this?
    Screen-Shot-2022-03-15-at-11-22-55-AM

Viewing 12 posts - 1 through 12 (of 12 total)