Broken Settings Page

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Viewing 9 posts - 1 through 9 (of 9 total)
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  • #10432
    Lucas BARRAY
    Participant

    Hi,
    As stated here, I have an issue with the Settings page, which is broken:

    Foodbook

    Foodbook is updated to its latest version (v3.9.4).

    Can you please check ?

    Thanks in advance.

    #10440

    Dear Lucas,

    As we can understand it’s a cache issue. Please remove your server, website, plugin, browser, or other caches related to your website to check the issue and let us inform the update.

    Best Regards,
    ThemeLooks Support Team

    #10460
    Lucas BARRAY
    Participant

    Hi,

    There is no cache on the website nor on the server as the site is still under developement. I also tried on a fresh install of a new browser to be sure there is no cache there either and I still get the issue.

    The browser console shows errors on the settings page loading, e.g this error thrown by https://pictruck.marquedigitale.ovh/wp-admin/admin.php?page=foodbook:
    Refused to execute script from 'https://pictruck.marquedigitale.ovh/wp-admin/?ver=1.0.0' because its MIME type ('text/html') is not executable, and strict MIME type checking is enabled.

    After page is loaded, I have 15 of these errors.

    Foodbook console errors

    Regards,
    Lucas

    #10485
    Lucas BARRAY
    Participant

    Hi,
    May I have an update about this issue?
    I currently can’t edit the settings of Foodbook, which make the plugin useless… Maybe should I ask for a refund and find another working plugin?

    #10497

    Dear Lucas,

    We tried to find out the issue on our side but we didn’t find any issue with our plugin.

    Please provide your wp-admin (URL, Username & Password) access using our Envato Market (codecanyon) profile contact form https://codecanyon.net/user/themelooks#contact (screenshot as reference https://prnt.sc/10o0iwt ) including this support topic link as a reference to review the issue to fix.

    Best Regards,
    ThemeLooks Support Team

    #10518
    Lucas BARRAY
    Participant

    Hello,
    I just sent you the email with credentials to access the website.
    Looking forward to your answer.
    Thanks,
    Lucas

    #10524

    Dear Lucas,

    We have reviewed your website and understood somehow it conflicts with any 3rd party plugin code or something similar or there has something wrong with your existing WordPress installation.

    In this case, you could try to install a new WordPress and install FoodBook to check the issue. It will make you understand that our plugin has no issue.

    Best Regards,
    ThemeLooks Support Team

    #10529
    Lucas BARRAY
    Participant

    Hello,

    Ok so I deactivated every installed plugin but Foodbook and Woocommerce (as I can’t access the Foodbook settings page without Woocommerce active) and I also rolled back to the Twenty Twenty-One theme and I still have the issue.

    I really would like to understand that your plugin has no issue, but it now seems that it is either Foodbook or Woocommerce. If there is actually a conflict between Foodbook and Woocommerce, I think that you should consider that the issue is related to Foodbook…

    Any other idea?

    Regards,
    Lucas

    #10530

    Dear Lucas,

    As we said, please try to install a new WordPress and install FoodBook to check the issue. It will make you understand that our plugin has no issue.

    After installing a new WordPress please follow the steps below to get everything like our plugin demo.

    1. https://themelooks.net/documentation/plugin/foodbook/how-to-install-foodbooktheme/
    2. https://themelooks.net/documentation/plugin/foodbook/how-to-install-foodbook-wordpress-plugin/
    3. https://themelooks.net/documentation/plugin/foodbook/how-to-import-theme-demo-data/

    Moreover, without the WooCommerce plugin, the FoodBook will not work. Because FoodBook is a WooCommerce dependent plugin.

    Best Regards,
    ThemeLooks Support Team

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