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please The problem remains, can you access to my computer via TEAMVIEWER or any other software to check my database and my cpanel i dont understand why i cant get data ?
Did you activate your purchase code with the updated plugin? If not, that can be an issue.
Moreover, the data comes to form an API. So, there is nothing in your cPanel or database.
However, please let us know your server PHP version to understand the issue.
ThemeLooks Support Team
yes i have activated the plugin with my purchase code, but the problem is the same, can you assist me to resolve this via teamviewer or any other software
Please let us know your server PHP version to understand the issue.
Moreover, please provide your wp-admin (URL, Username & Password) access using our Envato Market (themeforest) profile contact form https://themeforest.net/user/themelooks#contact (screenshot as reference http://prntscr.com/gkmr2r ) including this support topic link as a reference to review the issue to fix.
I apologize it is a government website and I cannot communicate the access codes for that I asked for an assistance through a software like teamviewer if not please refund us
Please contact Envato Market Help to get a refund.