Error : Something went wrong

[Sam]

Hello,

I have just purchased this script and trying to install.

I have entered correct mysql username, database name and hostname as localhost.

I entered the purchase code from themeforest as recevied. When I click on “install”, i get :

Sever Error : Something went wrong.

Mysql username, dataase name, password are correct. Server requirement page also shows to be good : https://whatismynetworkip.com/server_requirement.php

Please help ..

[Sam]

[Sam]

[ThemeLooks Support Team]

Dear Sam,

It can be your hosting server permission issue. That’s why you are getting the error.

Please check out the hosting server issues listed below and contact your hosting provider to fix the network connection issue.

Problem 01: proc_open is not available on php installation
https://prnt.sc/10l750z

Problem 02: Cannot connect API using port 80
https://prnt.sc/10l75bl

After then, please follow the installation steps from our provided documentation.

Best Regards,
ThemeLooks Support Team

[Sam]

I am the hosting provider.

There are no functions listed in “disable_functions” in php.ini so proc_open or popen is enabled.

Also, incoming and outgoing traffic to port 80 is enabled and working.

[ThemeLooks Support Team]

Dear Sam,

Please provide your website URL. We want to try the installation steps to review the issue.

Best Regards,
ThemeLooks Support Team

[Sam]

http://whatismynetworkip.com/index.php/install
you must already have key

How do I provide db details without showing them publicly here?

[ThemeLooks Support Team]

Dear Sam,

Please provide all of the required information/credentials using our Envato Market (codecanyon) profile contact form https://codecanyon.net/user/themelooks#contact (screenshot as reference https://prnt.sc/10o0iwt ) including this support topic link as a reference to review the issue to fix.

Best Regards,
ThemeLooks Support Team

[Sam]

I have sent the required details via that contact form.

[ThemeLooks Support Team]

Dear Sam,

We got the required information/credentials. Please wait with patience for our further response.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Dear Sam,

Please provide your cPanel credentials (URL, Username, Password) using our Envato Market (codecanyon) profile contact form https://codecanyon.net/user/themelooks#contact (screenshot as reference https://prnt.sc/10o0iwt ) including this support topic link as a reference to review the issue to fix.

Best Regards,
ThemeLooks Support Team

[Sam]

I already sent the cPanel login details earlier..

[ThemeLooks Support Team]

Dear Sam,

You only sent cPanel user & pass without cPanel URL.

When we tried your website URL with /cpanel it’s showing error https://prnt.sc/110ov3g

Best Regards,
ThemeLooks Support Team

[Sam]

Please try the same url. Global cPanel access was denied. I have enabled it now.

[ThemeLooks Support Team]

Dear Sam,

We have reviewed your cPanel and found you need to install/enable php-mysqli extension to get rid of the issue.

Best Regards,
ThemeLooks Support Team

[Author]

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