As you mentioned we know you are a hosting provider. However, please contact the provider (the mother hosting server provider/company) from where you buy your servers to get help for enabling proc_open
Please Note: We are not a hosting provider. That’s why we don’t have expert knowledge about a hosting server. We just know how our script work and what permission needs a server to install our script.
We are the mother hosting provider. It is our own server.
Do you have any answer for if disable_functions is blank, then what makes you think proc_open is disabled?
I need an answer for above thing. And above question does not need server experience. You are pHP developers so you should know if disable_funtions is blank then that means proc_open is indeed enabled.
Hence, it’s confirmed that it’s your server issue.
However, we want to debug the script on your server. Please provide your cPanel credentials (URL, Username, Password) and required information using our Envato Market (codecanyon) profile contact formhttps://codecanyon.net/user/themelooks#contact (screenshot as reference https://prnt.sc/10o0iwt ) including this support topic link as a reference to review the issue to fix.
I have resent the login details again.. Unfortunately we are just wasting time here..
If you are unable to resolve this by today, please issue a refund of this purchased script as it is useless for us.
However, we are unable to confirm that your issue will resolve by today as it’s not our script issue. We already provided you some of our clients’ website URLs to review as a reference to make you understand it’s your server issue, not our script issue.
Moreover, if you want a refund then please contact Envato Market Help.