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Viewing 6 posts - 16 through 21 (of 21 total)
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  • #4917

    We are confident that it’s not a WHMCS update issue. This is because we are also using the updated version of WHMCS.

    It can be a WHMCS Bridge setting issue. Please provide a full screenshot of the WHMCS Bridge setting page to review.

    Best Regards,
    ThemeLooks Support Team

    #4918
    Christopher Rau
    Participant
    #4920

    We found out the issue. You are using the provide custom WHMCS template as the default template of the WHMCS, that’s why it’s conflict with WHMCS Bridge.

    In this issue, please make the six template as the default template in WHMCS to fix the issue. We already mentioned it in our documentation http://prntscr.com/l9rqbm

    Best Regards,
    ThemeLooks Support Team

    #4922
    Christopher Rau
    Participant

    I changed template in WHMC to six, cleared template cache and browser cache, same problem sorry

    #4924

    Please provide your WHMCS admin, wp-admin and cPanel access using our Envato Market (themeforest) profile contact form https://themeforest.net/user/themelooks#contact (screenshot as reference http://prntscr.com/gkmr2r ) including this support topic link as a reference to review the issue to fix.

    Best Regards,
    ThemeLooks Support Team

    #4926

    Hi Christopher,

    We found out the issue. Please check out the screenshot as a reference http://prntscr.com/la6iut

    In this issue, please contact your hosting provider.

    Best Regards,
    ThemeLooks Support Team

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