I can’t activate my license.

[Juan]

Dear, I can’t activate my license.

I get “cURL error 28: Connection timeout after 10001 ms”

I’m on the original domain, the license and email are correct.

Screenshot: https://prnt.sc/cFbl_1S18LIy

Thank you for your help

[ThemeLooks Support Team]

Hello,

Please provide your wp-admin (URL, Username & Password) access using our Envato Market (themeforest) profile contact form https://themeforest.net/user/themelooks#contact (screenshot as reference https://prnt.sc/10o0iwt ) including this support topic link as a reference to review the issue to assist.

Best Regards,
ThemeLooks Support Team

[Juan]

Done, data sent!

The site is in “maintenance mode” until we can fix this issue. Anyway you can log in and work on it.

[ThemeLooks Support Team]

Hello,

Our concern team confirmed you didn’t provide your wp-admin URL, you just sent the username and password. Without the wp-admin URL where we will login using your provided username and password?

Please provide the requested information properly to get assistance.

Best Regards,
ThemeLooks Support Team

[Juan]

Sorry.

url sent!

[ThemeLooks Support Team]

Hello,

Please check out this article for more details to resolve this issue https://www.wpbeginner.com/wp-tutorials/how-to-fix-curl-error-28-connection-timed-out-after-x-milliseconds/

Best Regards,
ThemeLooks Support Team

[Juan]

Thanks for the reply. I have reviewed each of the indications in the shared article, and I suppose you have too. However, none of that solves this problem caused by your license usage limitations.

1) I disabled all plugins and that doesn’t fix the problem
2) There are no bugs reported with the REST API in Site Health
3) I have the latest version of PHP
4) No SSL issues
5) No DNS issues
6) The hosting provider is me. I have disabled the Firewall at a general level and that does not solve the problem

I have been an Envato Market user for many years and have never had this problem with another theme.

[ThemeLooks Support Team]

Hello Juan,

Still, we didn’t get any queries regarding this issue except you. Also, there has no issue on our end and those are possible solutions for “cURL error 28: Connection timeout after 10001 ms” this issue.

Could you please try to increase your Server/PHP Memory Limits?

Best Regards,
ThemeLooks Support Team

[Juan]

That is not the problem. The original installation was done on a server with fewer resources. Since then I am trying to migrate from server without success (https://www.themelooks.com/support/forums/topic/migrate-original-installation-to-another-server/).

I have even tried migrating to different servers. If I go back to the old server, I can activate and deactivate the license with no problem.

Here there is no problem with the server, PHP, DNS, SSL or anything else. The ONLY problem is the license activation. I understand that you protect your work, but not to the point of preventing users from using the purchased theme.

[Juan]

I haven’t given you the site’s credentials so you can share an article I can find myself that does NOT fix the problem.

[Juan]

The current server has many more resources. It serves news sites and e-shops. The server has plenty of resources to activate a license. I got the same cURL 28 error on other servers that I tried to migrate the site to. I ask you please to agree that this is your problem. With the administrator credentials you were able to confirm that none of the issues listed in the shared article were affecting my website.

I say this so that you can evaluate the possibility of temporarily removing the restrictions or resetting my license. Perhaps having been activated before on another IP prevents it from being activated now.

Thank you for your support

[ThemeLooks Support Team]

Hello,

We have reset your license. Please try again.

Best Regards,
ThemeLooks Support Team

[Juan]

Thanks for resetting the license. Unfortunately that has not worked. and I still can’t activate the license, and therefore, can’t use the theme…

[ThemeLooks Support Team]

Hello,

We can see that you have activated the license several times on your domain https://prnt.sc/KqBLph90kT_N

Now, let us know what was changed on your server after January 8, 2023, or if you have customized the theme codes of something else. We are trying to figure out why the issue was raised on your website where it was working before January 8, 2023.

Best Regards,
ThemeLooks Support Team

[Juan]

I have told you that on the server where I installed the theme for the first time I can activate and deactivate the theme without problems. But I need to leave that server and migrate to a new one, and on the new one I can’t activate the license. The original server is down, I’ll delete it as soon as I can activate the theme on the new server. That’s all. I haven’t made any changes to the theme.

[Author]

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