Images not cropped

[Valerie]

Dear ThemeLooks,

I don’t think regenerating the thumbnails will help resolve the issue since the thumbnails are available and are just not picked up by the elements used to show them.

Perhaps this will help:
We are displaying the products via the Elementor Karton-element “Product grid” (so an element made available via your theme).
However, using this element, we are not able to show the product images in the expected cropped style.
Please refer to the element here: https://prnt.sc/108f4aq

Kind regards

[Valerie]

Adding to the last comment, when using customizer, you can see with the default view that the images have a correct thumbnail available: https://prnt.sc/108fe1c

[ThemeLooks Support Team]

Dear Valerie,

Please provide your wp-admin (URL, Username & Password) access using our Envato Market (themeforest) profile contact form https://themeforest.net/user/themelooks#contact (screenshot as reference http://prntscr.com/gkmr2r ) including this support topic link as a reference to review the issue to fix.

Best Regards,
ThemeLooks Support Team

[Valerie]

Dear ThemeLooks,

Done! 🙂

Kind regards

[ThemeLooks Support Team]

Dear Valerie,

Sorry for the delay. However, it got delayed because you didn’t follow our instructions that’s why we didn’t get the access directly.

Moreover, your provided access does not work.

Please provide your wp-admin (URL, Username & Password) access using our Envato Market (themeforest) profile contact form https://themeforest.net/user/themelooks#contact (screenshot as reference http://prntscr.com/gkmr2r ) including this support topic link as a reference to review the issue to fix.

Best Regards,
ThemeLooks Support Team

[Valerie]

Hi ThemeLooks,

Sorry for that! I was working on the website and had to do a rollback to a backup of the day before I created your credentials. 🙂
I resubmitted the contactform with new credentials. My apologies for the confusion.

Kind regards

[Valerie]

Hi ThemeLooks,

Did you receive the credentials? 🙂

Kind regards

[ThemeLooks Support Team]

Dear Valerie,

We didn’t get any credentials. Please follow the instructions below.

Please provide your wp-admin (URL, Username & Password) access using our Envato Market (themeforest) profile contact form https://themeforest.net/user/themelooks#contact (screenshot as reference http://prntscr.com/gkmr2r ) including this support topic link as a reference to review the issue to fix.

Best Regards,
ThemeLooks Support Team

[Valerie]

Dear ThemeLooks,

I submitted the form again: https://prnt.sc/10iapj4 & https://prnt.sc/10iaq24

Kind regards

[ThemeLooks Support Team]

Dear Valerie,

We instructed you to send the credential using our Envato Market (themeforest) profile contact form, not our website contact form.

We have no access to get the messages that you have sent through our website contact form. Please follow our instructions.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Dear Valerie,

Our team provided us your credentials. We have fixed the issue on your website. Also, updated the theme on ThemeForest.

Best Regards,
ThemeLooks Support Team

[Author]

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