Licence issues

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Viewing 11 posts - 16 through 26 (of 26 total)
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    Posts
  • November 11, 2021 at 6:07 pm #11538
    ThemeLooks Support Team
    Keymaster

    Hello Nitesh,

    Our team already reset your license. Now you will be able to reuse it.

    If you need more assistance then please create your own topic instead of posting a reply to someone else created posts. Because the post creator can feel bothered by getting unexpected notifications of every reply of his/her created post.

    Best Regards,
    ThemeLooks Support Team

    November 11, 2021 at 6:43 pm #11539
    Mario León
    Participant

    I

    It could not be a solution, generate a new license and is it current to delete it?

    It is really very important to be able to solve this problem. We have tried every possibility on the part of the server. We have even redone the web again and nothing.

    Please help us.

    November 13, 2021 at 4:36 pm #11549
    ThemeLooks Support Team
    Keymaster

    Hello Mario,

    We are collaborating with our hosting provider to find out the issue to fix. Please wait with patience for our further response.

    Best Regards,
    ThemeLooks Support Team

    November 15, 2021 at 4:35 pm #11559
    Mario León
    Participant

    Hi again, next week and i can’t use the plugins. Please, can you help us?

    I have updated the new version of foodbook and it still won’t go.
    Could a solution please be to cancel my current license and generate a new one? I cannot delay this situation any longer, my client will finally report me.

    November 15, 2021 at 4:36 pm #11560
    Mario León
    Participant

    Ok, i can’t see your last message (13 nov) . OK I hope it can be soon. thanks a lot

    November 18, 2021 at 2:53 pm #11572
    Mario León
    Participant

    please know something? at least confirm to me if with a new license it would not happen. I need to fix it now!

    November 18, 2021 at 5:21 pm #11575
    ThemeLooks Support Team
    Keymaster

    Hello Mario,

    It’s a server-side issue, not a license issue that can be fixed with a new license.

    Please try again to reactivate the license.

    Best Regards,
    ThemeLooks Support Team

    November 22, 2021 at 3:37 am #11597
    Mario León
    Participant

    Hi thanks for your help.

    Sorry but it doesn’t work, it keeps showing the same error.

    cURL error 28: Connection timed out after 10000 milliseconds

    ;(

    November 22, 2021 at 3:41 pm #11600
    Mario León
    Participant

    Please, I need to fix this at the latest tomorrow or I have to change providers. We have been here for more than a month and it is insistent not to have any response.

    Thanks
    M.

    November 25, 2021 at 11:44 am #11605
    ThemeLooks Support Team
    Keymaster

    Hello Mario,

    We are sorry to say that we still didn’t figure out why you are facing the issue. We are still working on it.

    Best Regards,
    ThemeLooks Support Team

    December 4, 2021 at 5:28 pm #11646
    ThemeLooks Support Team
    Keymaster

    Hello,

    The issue has been resolved. Please try again.

    Best Regards,
    ThemeLooks Support Team

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