Price and quantity is not correct

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Viewing 15 posts - 1 through 15 (of 23 total)
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  • #8495
    Maxime Mensaert
    Participant

    I recently bought your plugin but there are some problems, (see pictures)

    https://ibb.co/1v7pCgV
    https://ibb.co/zr0HTkc
    https://ibb.co/bdgNTWh

    1) When adjusting the quantity, I see no difference from the total price.
    2) If I indicate an extra option, For example with salt. Then the total price is no longer correct.

    Can this be resolved urgently?

    ThankYou,
    Maxime

    #8500

    Hello,

    1) Our plugin works based on Woocommerce and based on Woocommerce, the total price of the quantity will show in the cart. In product details, it only shows unite price based on the Woocommerce system.

    2) The issue has been fixed in the latest update v2.0.0. Please download and use the updated plugin to get rid of the issue.

    Best Regards,
    ThemeLooks Support Team

    #8502
    Maxime Mensaert
    Participant

    Where can I find this updated version?

    Maxime

    #8503

    Dear Maxime,

    You will find out the updated version here https://codecanyon.net/downloads

    Best Regards,
    ThemeLooks Support Team

    #8504
    Maxime Mensaert
    Participant

    But I installed it yesterday? So today there is a new version? Because if i click on download files it is the same version.

    Maxime

    #8505

    Dear Maxime,

    If you installed it yesterday then there has no new version.

    Please provide your wp-admin (URL, Username & Password) access using our Envato Market (themeforest) profile contact form https://themeforest.net/user/themelooks#contact (screenshot as reference http://prntscr.com/gkmr2r ) including this support topic link as a reference to review the issue to fix.

    Best Regards,
    ThemeLooks Support Team

    #8507
    Maxime Mensaert
    Participant

    I send an email.

    Maxime

    #8514

    Dear Maxime,

    We have seen that you have used "," as a decimal separator. It’s not an acceptable format. That’s why the issue raised. Please remove "," from the decimal separator to fix the issue.

    Best Regards,
    ThemeLooks Support Team

    #8515
    Maxime Mensaert
    Participant

    What type of decimal I need to use? Because WooCommerce do not accept a “.”

    #8516

    Dear Maxime,

    You don’t need to use anything, keep it blank. Our plugin will add a "."

    Best Regards,
    ThemeLooks Support Team

    #8522
    Maxime Mensaert
    Participant

    The price is working. Thank you.
    But the quantity is not working. If I select 2 pieces the price is the same.https://ibb.co/1v7pCgV

    Also another question,

    I tried to make an order on my phone but I see that the texts are not constructed. See photo. Same problem with the kitchen manager on my phone. How can I fix that?

    Screenshot-20200924-004920-Chrome
    Screenshot-20200924-004900-Chrome

    Greets,
    Maxime

    #8526

    Dear Maxime,

    As we said before “1) Our plugin works based on Woocommerce and based on Woocommerce, the total price of the quantity will show in the cart page. In product details, it only shows unite price based on the Woocommerce system.” In this issue, you could check out the Woocommerce default system as a reference.

    Moreover, please provide the URL to check out the responsive issue to assist.

    Best Regards,
    ThemeLooks Support Team

    #8527
    Maxime Mensaert
    Participant

    And what about the pictures of my phone? The text is not constructed. Also, on the kitchen manager you have to reload every time the page to see the change of the order. This is not so practical?

    Maxime

    #8528

    Please provide the URL to check out the responsive issue that showed in the pictures of my phone to assist.

    Moreover, our plugin has live notification system for new orders.

    Best Regards,
    ThemeLooks Support Team

    #8529
    Maxime Mensaert
    Participant

    Url,

    frituurtommeke.be/bestellen

    Greets,
    Maxime

Viewing 15 posts - 1 through 15 (of 23 total)
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