I finally figured it out. In Appearance > Customize > Site Identity, I gave my site a title and tagline per proper practice. But by checking the box Display Site Title and Tagline, that appears to overwrite the theme’s profile pic and designation.
By unchecking the box and refreshing, all appears as it should.
Thank you, the contact form markup worked. I appreciate it!
As far as the services description, OK, I’ll wait for a theme update. But in the meantime, I’ll tinker with it a bit too. If I find a good interim solution, I’ll update this thread for others who may have the same question.
I don’t understand… is adding the word Hello supposed to make a difference? That’s where I had my name (with the strong tags) anyway. But I added Hello and it didn’t change anything. It’s not showing up on my site.