[Juan]

Now, let me know what server requirements the license has in order to be activated and I will try to comply with it.

[Juan]

So that there are no doubts about possible modifications of the theme, feel free to remove it and reinstall it from a clean version. I’ve already tried it.

[Juan]

I want to add something that I have already said: it is not a problem of the new server. I have tried on different servers and I couldn’t on any of them, that’s why I opened my first ticket. That’s why I said that perhaps the license is linked to an IP (the one of the first server) and that’s because I can’t activate it on another.

[Juan]

I have told you that on the server where I installed the theme for the first time I can activate and deactivate the theme without problems. But I need to leave that server and migrate to a new one, and on the new one I can’t activate the license. The original server is down, I’ll delete it as soon as I can activate the theme on the new server. That’s all. I haven’t made any changes to the theme.

[Juan]

Thanks for resetting the license. Unfortunately that has not worked. and I still can’t activate the license, and therefore, can’t use the theme…

[Juan]

The current server has many more resources. It serves news sites and e-shops. The server has plenty of resources to activate a license. I got the same cURL 28 error on other servers that I tried to migrate the site to. I ask you please to agree that this is your problem. With the administrator credentials you were able to confirm that none of the issues listed in the shared article were affecting my website.

I say this so that you can evaluate the possibility of temporarily removing the restrictions or resetting my license. Perhaps having been activated before on another IP prevents it from being activated now.

Thank you for your support

[Juan]

I haven’t given you the site’s credentials so you can share an article I can find myself that does NOT fix the problem.

[Juan]

That is not the problem. The original installation was done on a server with fewer resources. Since then I am trying to migrate from server without success (https://www.themelooks.com/support/forums/topic/migrate-original-installation-to-another-server/).

I have even tried migrating to different servers. If I go back to the old server, I can activate and deactivate the license with no problem.

Here there is no problem with the server, PHP, DNS, SSL or anything else. The ONLY problem is the license activation. I understand that you protect your work, but not to the point of preventing users from using the purchased theme.

[Juan]

Thanks for the reply. I have reviewed each of the indications in the shared article, and I suppose you have too. However, none of that solves this problem caused by your license usage limitations.

1) I disabled all plugins and that doesn’t fix the problem
2) There are no bugs reported with the REST API in Site Health
3) I have the latest version of PHP
4) No SSL issues
5) No DNS issues
6) The hosting provider is me. I have disabled the Firewall at a general level and that does not solve the problem

I have been an Envato Market user for many years and have never had this problem with another theme.

[Juan]

Sorry.

url sent!

[Juan]

Done, data sent!

The site is in “maintenance mode” until we can fix this issue. Anyway you can log in and work on it.

[Juan]

Solved.

The problem was that I had written a slightly longer text instead of “purchase”

[Juan]

Inicio

[Author]

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