[ThemeLooks Support Team]

Hi Alisa,

Thanks for your advice. We have listed this in our plugin feature suggestion list to try to add this feature in one of our future updates of the plugin.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi vliora,

***(you need to remove and reinstall the woolea Theme and woolea-core Plugin to get the updates)***

Please provide a screenshot of the error.

Moreover, we didn’t find any issues like this with our theme.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi Alisa,

We have listed these in our plugin update list to update our plugin. Please let us know if you found any more issues. After your confirmation, we will try to start working with updating ASAP.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Please don’t forget to give us 5-Star ‘rating and review’ on https://www.themelooks.com/item/cloudvpnet-multipurpose-vpn-and-cloud-service-wordpress-theme-with-whmcs/, here https://prnt.sc/shr5pp if you like our item and our support too. It will give us inspiration and make us more ‘happy’ to support.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi Glen,

We didn’t find the issue. We just clicked on the Import Demo Data button and the demo data imported without any Error.

Please check out your website, the demo data is there.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi Dawid,

Based on your provided information it’s your server Initial max execution time (Time Limit) issue. Please check out this article from the documentation about your system information that need to use the theme https://themelooks.org/documentation/karton/system-status/

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

We are sorry to say that we are not familiar with the issue. Because it’s not our theme issue. It can be a 3rd party plugin confliction issue. Please deactivate all of the 3rd party plugins except the theme required and recommended plugins to find out the issue to fix.

Moreover, please let us know with details when you notice this issue? Because the issue would not exist at the initial setup of the theme.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Sorry, sir. There is nothing in our hands to assist you with your inquiry. As we said, the multi-vendor system works with a 3rd party plugin called Dokan and it’s Dokan’s default system.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi vliora,

Please download and use the updated theme to get rid of the issue.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi vliora,

We are sorry to say that there is no option to use landscape images.

Moreover, uninstall and remove the Dokan plugin to delete the “Vendor info” tab.

About the lazy load and displays 2 images issue: Based on your provided information, it’s all about your lazy load plugin issue. In this issue, you need to remove the plugin to fix the issue. Because the plugin conflict with the theme.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi Krasimir,

Please reset the Permalinks, it can be your website Permalinks issue.

1. Login to you wp-admin
2. Goto Settings -> Permalinks
3. Select Post name
4. Save Changes

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi Lachie,

We are really sorry to say that the multi-vendor system works with a 3rd party plugin called Dokan and it’s Dokan’s default system. There is nothing in our hands to assist you with your inquiry.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi Netorica,

Please check out the screenshot https://prnt.sc/sgg4s6

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi Edwin,

We already listed this in our theme update list to do something for the feature.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi Edwin,

We are sorry to say that the matrix effect showing using HTML canvas and it only works when you will use a single banner, not a slider like our live demo.

Best Regards,
ThemeLooks Support Team

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