[ThemeLooks Support Team]

Hi Glen,

Please provide your wp-admin (URL, Username & Password) access using our website contact form https://www.themelooks.com/contact/ including this support topic link as a reference to review the issue to fix.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi Newton,

Please provide your website URL to review the issue.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi Krasimir,

Please provide your website URL to review the issue.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi,

There is no way to use the plugin without a license. Moreover, the screenshot shows your 6 months of Free Support will expire on 2020-11-06 (yy-mm-dd) and today is 2020-05-12.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

We are sorry to say that there is no solution available for this issue. It’s a strange issue. You could contact Envato Market Help to get a refund. All of our clients using our plugin without any issue you could check this out https://myhomequarantine.com/ https://prnt.sc/sf5lue

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi Gaya,

We activated your license and it works fine on your website. Please check and confirm.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Please provide your wp-admin (URL, Username & Password) access using our Envato Market (themeforest) profile contact form https://themeforest.net/user/themelooks#contact (screenshot as reference http://prntscr.com/gkmr2r ) including this support topic link as a reference to review the issue to fix.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi Gaya,

We activated your license and it works fine on your website. Please check and confirm.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi Gaya,

Please provide your wp-admin (URL, Username & Password) access using our Envato Market (themeforest) profile contact form https://themeforest.net/user/themelooks#contact (screenshot as reference http://prntscr.com/gkmr2r ) including your purchase code and this support topic link as a reference to review the issue to fix.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi Edwin,

Please check this article about “How To Move Your WordPress Site To Root Directory” https://hosting.review/tutorial/move-wordpress-site-to-root/

About the license: You must need to deactivate the license from your active installation if you want to use the license to a new installation.

Moreover, you could watch these video tutorials to customize this theme https://www.youtube.com/playlist?list=PLbmIKrgYlRbqAb4qK2uA_liY-8F_vKGJ7

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Please contact Envato Market Help to get a refund.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi Gaya,

Please provide a screenshot of the issue. Also, provide your website URL to review the issue.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi Ash,

We are sorry to say that our template has no issues like this that need to be fixed and the contact form is fully working. You could check our template live demo as a reference.

It can be your server SMTP or other mailing setting issue. In this issue, please contact your hosting server provider to get assistance.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Please let us know your server PHP version to understand the issue.

Moreover, please provide your wp-admin (URL, Username & Password) access using our Envato Market (themeforest) profile contact form https://themeforest.net/user/themelooks#contact (screenshot as reference http://prntscr.com/gkmr2r ) including this support topic link as a reference to review the issue to fix.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi Edwin,

Please provide your website URL to review the issue to fix.

Best Regards,
ThemeLooks Support Team

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