[ThemeLooks Support Team]

Hi stian,

Please follow the steps below.

1. Please make sure you have the latest version of WordPress and update your hosting server PHP version to minimum 5.6.25 or newer. ***recommended***
2. Clean your full database “OR” reinstall a new WordPress with a new database
3. Then install the theme (follow the steps from the provided documentation)
4. Then install all of the required plugins (follow the steps from the provided documentation)
5. Then active all of the installed plugins (follow the steps from the provided documentation)
6. Then import all of the demo data (wait until all of the demo data are imported completely)

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

In this issue, add this line of code autoplayTimeout:10000, before/after autoplaySpeed: 800,

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi Md,

You have used a wrong Action URL, that’s why it’s not working. Please use this correct URL https://clients.web71.net/domainchecker.php to get working the domain search with WHMCS.

Moreover, please post/create your own topic in the future without post a reply in the someone else created posts. Because the post creator can feel bothered to get unexpected notifications of every reply of his/her created post.

Furthermore, please learn more about our support policy (forum rules, item support includes & not includes), here https://www.themelooks.com/support/support-policy/ before post a topic or ask a question.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi Richard,

It’s alright.

Please follow the steps below…

To increase the time period of the slider
*. Open main.js then find the comment OWL CAROUSEL then increase the autoplaySpeed time: http://prntscr.com/hytcrh

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi Sarfraz,

Please follow the steps below.

1. Please make sure you have the latest version of WordPress and update your hosting server PHP version to minimum 5.6.25 or newer. ***recommended
2. Clean your full database “OR” reinstall a new WordPress with a new database
3. Then install the theme (follow the steps from the provided documentation)
4. Then install all of the required plugins (follow the steps from the provided documentation)
5. Then active all of the installed plugins (follow the steps from the provided documentation)
6. Then import all of the demo data (wait until all of the demo data are imported completely)

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi Nick,

Thanks to confirming us that it was an issue with Cloudflare Cache and WP Rocket, not our theme issue.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi Rechard,

We were talking about that your 6 months renewed support also expired.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

The problem was in the updated mega menu plugin. The updated plugin was overwritten some CSS.

We will fix the issue ASAP for our theme and update the theme on ThemeForest.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

There all styles comes from Bootstrap for the menu in the theme.

In this issue, you could use below custom CSS and customize the width based on your need.

.dropdown-menu {
    width: 260px;
    right: auto !important;
}

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

We have fixed the issue for you.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi Richard,

First of all, please extend your support to get assistance, because your FREE support was expired on 2018-02-11.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi Kristen,

In this issue, you could use the below CSS and customize the opacity from 0.1 to 1 based on your needs.

.header-item::before {
    opacity: 0.1 !important;
}

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

The provided solution was the perfect solution. This is because, if the text shows in one line then no one able to see the text in the responsive and mobile devices. The text will go outside of the screen.

However, please send us an example, what kind of solution are you expecting?

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

For your first issue, you need to flush your WordPress Permalinks. Please check out this https://typerocket.com/flushing-permalinks-in-wordpress/

For the menu issue, please provide your cPanel and wp-admin access using our Envato Market (themeforest) profile contact form https://themeforest.net/user/themelooks#contact (screenshot as reference http://prntscr.com/gkmr2r ) including this support topic link as a reference to review the issue to fix.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi There,

We are really sorry to say that it’s not covered our item FREE support when an issue raised after customization.

As we can see you have customized the menu style. Please check out our theme live demo to compare the menu style.

Moreover, please learn more about our support policy (item support includes & not includes), here https://www.themelooks.com/support/support-policy/ before post a topic or ask a question.

Best Regards,
ThemeLooks Support Team

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