[ThemeLooks Support Team]

Hi Alex,

In this issue, you need to hire someone else phpBB expert to customize the style/theme.

Best Regards,
ThemeLooks Support team

[ThemeLooks Support Team]

Hi Ken,

Sorry for the inconvenience.

Please provide us some screenshot of your issue.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi Michael,

Sorry for the inconvenience.

We have find out that issue as you referenced and fixed it.

You could download the latest update form your Themeforest download page and you will find out the instructions written in documentation/changelogs (folder).

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi There,

We have fixed the issue for you.

It was just the Redux Plugin update issue.

Please don’t forget to give us ‘rating and review’ (on https://themeforest.net/downloads ), if you like our theme and our support too. It will give us inspiration and make us more ‘happy’ to support.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

In this issue, you need to edit below file.

ecohosting -> inc -> ecohost-functions.php

Please check out the screenshot as reference http://prntscr.com/f6j148

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi There,

First of all, PHPMailer (sendmail.php) will not work until you upload it on an online hosting server.

Moreover, some hosting servers do not support PHPMailer (sendmail.php). Then, you need to contact with your hosting provider.

Please Note: PHPMailer is a 3rd party script. If your hosting server is not supporting this anyway, then there is nothing in our hands to support.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Please provide us your wp-admin access with this support topic link as reference through our Envato Market profile contact form https://themeforest.net/user/themelooks#contact to review the issue to fix.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi There,

Sorry for the inconvenience.

We already figured out the issue. We will give an update of the template ASAP to fix the issue.

Please wait with patience for the update of the template.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi There,

It’s possible if you customize the theme.

Please Note: our theme is all about those features that available in our theme. If you need extra or different features then you need to customize the them with your own or you need to hire someone else to customize the theme based on your needs/requirements.

Moreover, we are listing this in our theme update list to update this in the next update of the theme, if possible.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

In this case, you could delete all of the slider content and use only the background image.

By the way, there you will able to use only one slide as header banner. If you need a more exclusive slider with more slide, then you need to hire someone else to customize the theme based on your needs/requirements.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi There,

We have figured out your issue to review again your previous screenshot.

You didn’t provide your actual WHMCS URL in the WHMCS Bridge setting page’s WHMCS URL field. We have seen you have used https://www.nodetx.com/ in the WHMCS URL field, but your actual WHMCS URL is https://www.nodetx.com/hosting/

Please check out the screenshot as reference http://prntscr.com/f65jum

Please put the right WHMCS URL instead of the wrong WHMCS URL to fix the issue.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi There,

We are really sorry to say that, we are unable to understand that you are talking about like “slider without any of the extras”.

Please describe with details.

Best Regards,
THemeLooks Support Team

[ThemeLooks Support Team]

Hi There,

Sorry for the inconvenience.

Please make sure, you have activated all of the theme’s required plugins with WHMCS Bridge Plugin. Moreover, make sure that you are using the latest version of WHMCS.

After then, please follow our provided documentation for setting up properly the WHMCS Bridge Plugin.

Moreover, watch the video about “How to Setup WHMCS Bridge Page of EcoHosting” here https://www.youtube.com/watch?v=5Vr9FziRBec

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Please confirm us below issues to fix your issue:

– You have the latest version of the theme and theme recommended plugins
– Disable 3rd party plugins, most issues are caused by a plugin conflict
– If you made modifications on the theme code please mention them and provide a full description

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi There,

We have reviewed the issue. We have seen that you have used a lot of 3rd party plugins & we are very sure that any of your used plugins conflict with the WHMCS Bridge plugin.

This is your WHMCS Bridge setting page http://easycaptures.com/3755905820 It looks totally broken.

Take a look our WHMCS Bridge setting page http://easycaptures.com/4099172893

Moreover, we have double checked everything & there is no problem with our theme. You could check out our whmcs-bridge page, here http://themelooks.us/demo/ecohosting/wordpress/whmcs-bridge-2/

If you need all of your installed plugin, then there is only solution that uses the WHMCS template separately. Otherwise, you need to deactivate the plugins that conflict with the WHMCS Bridge plugin.

Moreover, we are really sorry to say that, there is nothing in our hands to assist you. This is because, there is no problem with our theme and we are only available to assist if there have any issues with our theme.

Please learn more our support policy (item support includes & not includes), here https://www.themelooks.com/support/support-policy/

Best Regards,
ThemeLooks Support Team

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