[ThemeLooks Support Team]

Hi There,

Sorry for the inconvenience.

Actually, there has no solution for the issue. This is because, it’s all about the 3rd party plugins (owl carousel, animate.js & fakeloader.js) issue. So, there is nothing to do. It will appear on loading time.

Hope you understand.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi There,

We are listing your requested features in our theme update list. Moreover, we will try to add the feature in the next update of the theme.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi Lukas,

We have added some feature in the About Section that you are looking for and updated the theme on themeforest. Please download ( https://themeforest.net/downloads ) and use the updated theme.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi There,

Maybe, you are testing the template directly in your local PC/Laptop and it’s normal that when you are testing the template in your local PC/Laptop.

This is because, it will not show when you will upload the template to your web/online server/hosting.

Please don’t forget to give us ‘rating and review’ (on https://themeforest.net/downloads ), if you like our template and our support too. It will give us inspiration and make us more ‘happy’ to support.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Please don’t forget to give us ‘rating and review’ (on https://themeforest.net/downloads ), if you like our theme and our support too. It will give us inspiration and make us more ‘happy’ to support.

Best Regards,
ThemeLooks Support team

[ThemeLooks Support Team]

Hi There,

That is one of the main features of our phpBB style that header will not be displayed after login. Moreover, there is no option to keep the header after login.

In this issue, you could contact with our sales team from our Envato Market profile contact form https://themeforest.net/user/themelooks#contact for premium customization.

Moreover, learn more about the item support includes & not includes here https://themeforest.net/item/forumus-responsive-phpbb-31-style-theme/17057432/support

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi There,

Who am I is not an element of About Section. It’s an element of Testimonial Section. Please check out the screenshot as reference http://prntscr.com/eldlsn http://prntscr.com/eldlm9

Best Regards,
ThemeLooks Support team

[ThemeLooks Support Team]

Hi There,

This is all about your hosting server PHP version issue. In this issue, you need to update your hosting server PHP version to minimum 5.6.x. Please contact with your hosting provider.

Best Regards,
ThemeLooks Support team

[ThemeLooks Support Team]

Hi There,

We have reviewed your website and we saw you have added and loaded a new .js file called jquery-latest.js. Check out the screenshot as reference http://prnt.sc/ekommx

Actually, the file is exactly as same as jquery.js that already loaded with the theme. That means, same code loaded twice.

In this issue, remove the code to fix the issue. Check out the screenshot as reference http://prnt.sc/ekommx

In this case, we will suggest you that, customize the theme in the proper way. If you are not a developer then hire someone else expert to customize the theme for you in the proper way based on your requirements.

Please Note: We will unable to support in the future for this type of issues that will be rise for your own wrong customization. This is because, it’s really very hard to find the exact issue to fix, after your own wrong customization with the theme, whereas our theme has no issue/problem.

By the way, you could hire us for premium support for this type of issues.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

In this issue, use a value instead of autoPlay: true,. Please check out the screenshot http://prntscr.com/ekn3gm

[ThemeLooks Support Team]

Thanks for the appreciate! 🙂

[ThemeLooks Support Team]

In this issue, please follow the steps below.

1. Open main.js from js folder
2. Find the comment * OWL CAROUSEL
3. Check out the screenshot http://prntscr.com/ekmj6t

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Please write with details that you want to tell.

[ThemeLooks Support Team]

We have reviewed your forum and we have seen, those contents have changed that you have changed properly to follow our provided documentation like the Logo & Advertisement http://prntscr.com/ekjjoj http://prntscr.com/ekjhq0

We will suggest you to follow our provided documentation’s FAQs to change/update/edit the content & customize the style properly. If you are not familiar with phpBB and HTML & CSS too, also not able to customize the style with your own, then you need to hire someone else expert to customize the template for you.

Please Note: you need to remove your phpBB cache after every change to see the changes that you have made.

Please learn more the item support includes & not includes from here https://themeforest.net/item/forumus-responsive-phpbb-31-style-theme/17057432/support

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi There,

Please update your flash player. This is because, the shoutcast embedded player working fine. Check out the screenshot as reference http://prnt.sc/ekj4ei there is no problem.

Moreover, you could provide us your WordPress wp-admin access via our Envato Market profile contact form https://themeforest.net/user/themelooks#contact to review the issue to fix.

Best Regards,
ThemeLooks Support Team

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