[ThemeLooks Support Team]

Hi There,

Please send us your website link to review the issue. After then, we will able to provide you the CSS to fix the issue.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi Pankaj,

We are sorry to say that, there is no option to use/add tabs for Pricing. In this issue, you need to hire someone else to customize the theme for you.

Please note: our theme is all about that have in our demo.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Thanks! 🙂

[ThemeLooks Support Team]

Please don’t forget to give us ‘rating and review’ (on https://themeforest.net/downloads ), if you like our theme and our support too.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi There,

You could use the below CSS to fix the issue.

@media screen and (max-width: 767px) {
    #navbar {
        margin-top: 55px;
        background-color: #fff;
    }
}

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi there,

1. Open the Home page
2. Go to Slider/Page Header section
3. Put your video id in Video Background text box.

Please check the screenshot as reference.
http://prntscr.com/dsvej0

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi There,

You could use the below CSS to change the color.

#navigation .navbar-toggle .icon-bar {
    background-color: #8bc34a !important;
}

Just Change the color code #8bc34a with your chosen color code.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi Ronalds,

Please check the screenshot below to fix the issue and recheck the domain checkbox again.
http://prntscr.com/dsn1za

Please make sure you have installed all of the required plugins like CMB2 and others.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Please let us inform your server PHP version and mysql version. If your server PHP version is less than PHP 5.5.12 and mysql version less than 5.6.17 then you must need to update your server PHP version and mysql version to fix the issue.

In this case, you need to contact with your hosting provider.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Please let us check the issue.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Please don’t forget to give us ‘rating and review’ (on https://themeforest.net/downloads ), if you like our item and our support too.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi There,

Please follow the steps below to remove the preloader.

1. Open overall_header.html in editor

2. Search the comment <!-- Preloader Start -->

3. Remove the code below

<!-- Preloader Start -->
<div id="preloader">
    <div class="preloader--bounce">
        <div class="preloader-bouncer--1"></div>
        <div class="preloader-bouncer--2"></div>
    </div>
</div>
<!-- Preloader End -->

4. Remove the phpBB cache and check the change

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Could we ask, why you are trying to access file directly like /wp-content/themes/ecohosting/eco-parts/domain-search.php ?

Please note: WordPress is not working like this wrong way. It’s working with domain URL like http://www.yourdomain.com/domain

Please record a video of your full installation process and provide us the video to check the issue when you face the problem.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi There,

We guess, this is your hosting server issue. In this issue, you need to contact with your hosting provider. This is because, there has no issue with our theme that you have faced and you are the 1st person who faced this type of issue. We already have more 12 customers of this theme.

Moreover, you could provide us your hosting cpanel user and password via our Themeforest profile contact form ( https://themeforest.net/user/themelooks#contact ) to check the issue.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi Pankaj,

Sorry for the inconvenience.

We have double checked everything, but we don’t find this type of Fatal error. Could you please write us in details about your working process. Are you working in a local server or online server?

If you are working on a local server, then please update your local server and PHP version.

After then please follow the steps below. Please be sure, in this issue you need to clean your full database or reinstall a fresh new WordPress with a new database and follow carefully the steps below.

• Clean your full database “OR” reinstall a new WordPress with a new database
• then install the theme
• then install all of the required plugins
• then active all of the installed plugins
• then import all of the demo data (wait until all of the demo data are imported finished)

Moreover, please follow the steps from our provided documentation to avoid any kind of error.

About the “world map”. Actually, this is not an error. We have used two file types for “world map” .SVG and .PNG. After then we have removed the .SVG file from the demo data. You could check your website and you will get the world map is there. However, we will fix this ASAP and update it on Themeforest. Then this message will not show anymore.

Best Regards,
ThemeLooks Support Team

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