ThemeLooks Support Team, Author at Themelooks Support

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February 1, 2022 at 5:12 pm in reply to: Licence reset #11782

ThemeLooks Support Team
Keymaster

Hello,

We have reset your purchase key. Now you will be able to reuse it.

Best Regards,
ThemeLooks Support Team

January 31, 2022 at 5:22 pm in reply to: Licence reset #11774

ThemeLooks Support Team
Keymaster

Hello,

There is an option to activate the plugin on a new domain/sub-domain/directory/sub-directory, you need to deactivate the purchase code/license from the existing domain/sub-domain/directory/sub-directory where it is installed now.

If the domain does not exist then let us know to reset it for you.

Best Regards,
ThemeLooks Support Team

January 29, 2022 at 11:50 am in reply to: Service Page Sidebar doesn’t switch #11769

ThemeLooks Support Team
Keymaster

Hello Kate,

We didn’t find your purchase information for this item because you have registered with a customization service’s order id.

Please send your purchase code using our Envato Market (themeforest) profile contact form https://themeforest.net/user/themelooks#contact (screenshot as reference https://prnt.sc/10o0iwt ) including this support topic link as a reference to verify your purchase to get assistance on the issue.

Best Regards,
ThemeLooks Support Team

January 27, 2022 at 3:29 pm in reply to: Hoskia License Is Used On Another Domain #11767

ThemeLooks Support Team
Keymaster

Hello,

We have reset your license. Now you will be able to reuse it.

For the future, there is an option to activate the plugin on a new domain/sub-domain/directory/sub-directory, you need to deactivate the purchase code/license from the existing domain/sub-domain/directory/sub-directory where it is installed now.

Best Regards,
ThemeLooks Support Team

January 25, 2022 at 12:44 pm in reply to: Need help with grouped products in FoodBook #11765

ThemeLooks Support Team
Keymaster

Hello,

We are sorry to say that FoodBook does not support grouped products.

Best Regards,
ThemeLooks Support Team

January 25, 2022 at 12:39 pm in reply to: Domain list don’t show. #11764

ThemeLooks Support Team
Keymaster

Hello,

Could you please confirm which version of MatRoz Template are you using?

Moreover, please extend your support period to get further assistance on your query. Because your FREE support period was expired on 2019-01-17.

Best Regards,
ThemeLooks Support Team

January 22, 2022 at 12:28 pm in reply to: social link of LinkedIn #11761

ThemeLooks Support Team
Keymaster

Hello,

We have listed this in our theme update list to fix the issue in our next update of the theme.

Moreover, please submit your future topic in the correct forum that item you have bought instead of posting in the wrong forum.

Best Regards,
ThemeLooks Support Team

January 20, 2022 at 12:50 pm in reply to: Template Overrides Not Working #11758

ThemeLooks Support Team
Keymaster

Hello Wela,

You can override Theme files, not Core Plugin files. Core Plugin files will not work on the Child Theme.

Best Regards,
ThemeLooks Support Team

January 17, 2022 at 12:49 pm in reply to: Header and Footer #11752
ThemeLooks Support Team
Keymaster
Hello Peter,

1. Where can I set the link for the site logo in the header section?
– Header logo always refers to the main home page. That’s why there are no pre-built options for setting a link for the site logo.

2. My footer background image link is broken, and that image is not bundled in my downloaded files, so please kindly send me the image file.
– http://themelooks.org/demo/ideabuz/wp-content/uploads/2019/06/footer-pattern.png

Best Regards,
ThemeLooks Support Team
- This reply was modified 4 years, 6 months ago by ThemeLooks Support Team.
January 16, 2022 at 5:35 pm in reply to: Home page issues #11750

ThemeLooks Support Team
Keymaster

Hello,

Could you please send your website URL to review the issue to assist?

Best Regards,
ThemeLooks Support Team

January 16, 2022 at 5:34 pm in reply to: Email design #11749

ThemeLooks Support Team
Keymaster

Hello,

Please check out this doc

Custom Email Templates

Best Regards,
ThemeLooks Support Team

January 16, 2022 at 5:31 pm in reply to: titles – Mobile view – Maps #11748

ThemeLooks Support Team
Keymaster

Hello,

Please contact there where from you bought it.

Best Regards,
ThemeLooks Support Team

January 16, 2022 at 5:29 pm in reply to: Header and Footer #11747

ThemeLooks Support Team
Keymaster

Hello Peter,

Here is your purchase information https://prnt.sc/26eb7hm

If you need more information then please contact Envato Market Help.

Best Regards,
ThemeLooks Support Team

January 16, 2022 at 4:44 pm in reply to: comment se connecter sur les pages admin et livreur #11744

ThemeLooks Support Team
Keymaster

Hello,

We have reviewed your website and seen that everything is working perfectly as it should. Normally, WooCommerce does not allow guest checkout by default.

If you want to enable guest checkout then you can check out this WooCommerce Doc https://woocommerce.com/document/configuring-woocommerce-settings/

Moreover, we have removed your website login details from your reply for reasons of security. If we need any login details we will ask you to send those securely.

Best Regards,
ThemeLooks Support Team

January 13, 2022 at 5:36 pm in reply to: titles – Mobile view – Maps #11740

ThemeLooks Support Team
Keymaster

Hello,

We are sorry to say that it’s not pointable if you have 2 flat content on the same page.

Best Regards,
ThemeLooks Support Team
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