Cant import demo data

[Marina serebryanaya]

done. Info sent.

[ThemeLooks Support Team]

Dear Marina,

Please follow our instructions carefully because we didn’t get any info.

Best Regards,
ThemeLooks Support Team

[Marina serebryanaya]

I followed your instructions and provided my info. You replied to my email asking for a support link…

[ThemeLooks Support Team]

Dear Marina,

You got the reply from our info team, not from us. We have no access to reply to an email.

If you had followed our instructions and provided this support topic link as a reference on your first message then our info team would have passed that information on to us earlier. They ask you for the support topic link as a reference for having passed that information to us. Because each day we asked some of our clients for their website credentials if we need to check their website. Hence, they get a minimum amount of similar messages.

Moreover, your provided credentials do not work. We were unable to login into your website wp-admin. Please send the correct credentials by following our instructions review the issue to assist.

Best Regards,
ThemeLooks Support Team

[Marina serebryanaya]

I just logged in with the credentials I gave you. It is case sensitive…

[ThemeLooks Support Team]

Dear Marina,

We have reviewed your website and we found it’s an issue of WordPress Memory Limit.

Please check out this article to solve https://docs.woocommerce.com/document/increasing-the-wordpress-memory-limit/ the issue.

Best Regards,
ThemeLooks Support Team

[Marina serebryanaya]

At this point I would like a refund for this theme+Support. Each time I try the suggested fix, it crashes everything else. I will just use a theme from a different developer that doesn’t need all these fixes that may or may not work.

[ThemeLooks Support Team]

Dear Marina,

Please learn more about the Envato Market (themeforest) item support policy (item support includes & not includes), here https://themeforest.net/page/item_support_policy

Best Regards,
ThemeLooks Support Team

[Marina serebryanaya]

I talked to my host and increased the wordpress memory as suggested. The import still doesnt work. I want this theme to work but it will still not import!!!!

[Jason Jeyanandan]

Hello,

Can you please reset my license … I installed it on my demo site.

Thanks,

[Jason Jeyanandan]

Hello,

It’s a urgent that you reset the license for us as soon as possible as we are deploying the site soon.

Thanks,

[ThemeLooks Support Team]

Dear Jason,

We have reset your license. Now you will be able to reuse it.

Moreover, there is an option to activate the plugin on a new domain/sub-domain/directory/sub-directory, you need to deactivate the purchase code/license from the existing domain/sub-domain/directory/sub-directory where it is installed now.

Furthermore, please post your own topic with details with some screenshots of your issues including your website URL in the exact/right/correct forum that item you have bought. Please create your own topic instead of posting a reply to someone else created posts. Because the post creator can feel bothered by getting unexpected notifications of every reply of his/her created post.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Dear Marina,

Please provide your cPanel & wp-admin (URL, Username & Password) access using our Envato Market (themeforest) profile contact form https://themeforest.net/user/themelooks#contact (screenshot as reference https://prnt.sc/10o0iwt ) including this support topic link as a reference to review the issue to fix.

Please Note: We don’t store our client’s website credentials.

Best Regards,
ThemeLooks Support Team

[Marina serebryanaya]

Info sent

[ThemeLooks Support Team]

Dear Marina,

Please provide your cPanel (URL, Username & Password) access using our Envato Market (themeforest) profile contact form https://themeforest.net/user/themelooks#contact (screenshot as reference https://prnt.sc/10o0iwt ) including this support topic link as a reference to review the issue to fix.

Please Note: We are asking for your website’s cPanel credentials to check the system requirements.

Best Regards,
ThemeLooks Support Team

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