menad

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Viewing 11 posts - 1 through 11 (of 11 total)
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  • in reply to: Singara Theme- Menu not dropping down – Beta version #5842
    menad
    Participant

    Hello again

    7.0.33 is the server PHP version.
    As well I just upgraded the wordpress version to WP Version: 5.x

    I tried to delete these plugins, but I have been told by an agent from Pressable, the hosting platform, that its impossible
    His answer : you cannot remove those. Those are plugins required for our system. You can trust that they are secure and make your site run faster

    And then I replied : but the problem is that the theme developer asked me to do it because there is a bug on my website, with the beta version. so there is no way to take it off?

    and then he added to help you : No, I’m afraid not. Those are constants that are global for all accounts. They shouldn’t be causing the source of the problem though. If your developer would like to look over the code for that himself he can do so here: https://github.com/Automattic/wp-memcached/blob/master/object-cache.php

    I had to change the password. I will send you the news password , login to the website on a contact form, just like last time

    in reply to: Singara Theme- Menu not dropping down – Beta version #5837
    menad
    Participant

    Hello
    yes you can
    you have all rights on the clone
    and do whatever it takes
    thanks

    in reply to: Singara Theme- Menu not dropping down – Beta version #5823
    menad
    Participant

    Hello again
    I confirm you that its not a plugin thing

    this is what I did :
    -I installed a new wordpress
    There was no plugin at the beggining
    IT was just empty , besides my pages that I imported

    I did install singara, installed and activated all plugins suggested and required
    and still the same problem :

    menu does not drop on the beta version, and its white, we can’T see the menu

    use it with a beta version and you will understand what I mean
    from your phone or tablet
    and then compare it to the desktop version

    this time, there is no pluggin conflict

    I expect you guys to help me resolve that issue

    I just emailed you the instructions on how to acess the website clone I created
    and the login of it

    thanks for resolving that case with me

    in reply to: Singara Theme- Menu not dropping down – Beta version #5807
    menad
    Participant

    It my fault !
    I did email the freelance team instead of you guys !

    so you should have received it now

    I have this message
    ”Your message has been sent. ” at the top of the page
    that confirms it

    As well, could you please record it ? I mean record everything you do to resolve the issue , or explain to me the problem

    because I do have the same problem with another website
    so I wont ask you to do it on the other one

    Thanks !

    in reply to: Singara Theme- Menu not dropping down – Beta version #5772
    menad
    Participant

    Hello
    first of all, I confirm you that I did renew my support for 6 months, 2 days ago. If you can’t see it, let me know and I can screenshot you my paypal confirmation

    I just fulfilled the contact form with my login for my website

    Thanks for confirming me that everything is alright for you

    in reply to: Singara Theme- Menu not dropping down – Beta version #5767
    menad
    Participant

    Hello again
    It is been now a few weeks that I am trying
    and still the same issue !

    I did it 3 times on my own, I followed your instructions and still the same bug.
    I contacted pressable and they garanted me that its not the servers
    and my wordpress version is the latest one !

    I even hired someone more competent than me, and still the same mistake, error message happening

    I will need one of you guys to take a look at it. I will give you a user permission with my wordpress account

    You should help me in that case as the support concerns an ” Assistance with reported bugs and issues ”

    When can you do it?
    It will take you a few minutes.

    in reply to: Singara Theme- Menu not dropping down – Beta version #5400
    menad
    Participant

    I really did everything good
    and nothing wrong
    installed the new version
    activated the good plugins
    have not changed anything
    etc
    can you check please why?
    I think its the theme its self that has a problem
    try the theme with another website
    and set the beta version
    and you will see that it does not work

    in reply to: Singara Theme- Menu not dropping down – Beta version #5399
    menad
    Participant

    Hello
    I just did it
    and it still does not work
    nothing appears on the beta menu, when i open it from my phone

    why?
    please help again this time

    in reply to: Singara Theme- Menu not dropping down – Beta version #5336
    menad
    Participant

    As well, I have not customised anything differently from what the theme proposed, or the tutorials showed , as you can see it

    thanks for the help you will provide me
    If you need me to give you a temporary access to my wordpress account, let me know

    thanks

    in reply to: Singara Theme- Menu not dropping down – Beta version #5334
    menad
    Participant

    Hello
    thanks for the answer
    I just spent a hour working on it

    I confirm it, I deactivated all the plugins that did not come with
    and activated back all the once coming with the singara theme

    and still the same problem
    I can’t drop down my menu on the mobile version
    So its not a plugins conflict
    can you please advice?

    in reply to: Can’t add new element when using WPbakery PB #4165
    menad
    Participant

    Here some screen shots to help :

    first page: https://prnt.sc/kc0b92

    2nd: https://prnt.sc/kc0ber

    3nd : https://prnt.sc/kc0bge

    4nd : https://prnt.sc/kc0bh5

    It seems that I can only save the elements, but not add them to the page, then save the page

Viewing 11 posts - 1 through 11 (of 11 total)