[ThemeLooks Support Team]

Please don’t forget to give us 5-Star ‘rating and review’ (on https://themeforest.net/downloads ), if you like our item and our support too.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

You should contact us before pay someone. Moreover, we also provide installation service.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi Karl,

We are sorry for the inconvenience. We also got the issue and we have fixed the issue by creating a new page. Now, everything is working on your website like our demo.

Moreover, we have listed this in our theme update list to fix the issue in our next update of the theme.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Please send your Open Exchange rates API Key and Currency Layer API Key https://prnt.sc/s36w0a

If you don’t have yet then please register and get your API keys and send us.

Please Note: Without those keys, the VOIP Retes data will not import.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Can we reset all of the data to check the issue?

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Please provide your wp-admin (URL, Username & Password) access using our Envato Market (themeforest) profile contact form https://themeforest.net/user/themelooks#contact (screenshot as reference http://prntscr.com/gkmr2r ) including this support topic link as a reference to review the issue to fix.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi mohammed,

That’s Bluishost, not BNSCloud that item you have bought. Moreover, there is no shop page design available in the BNSCloud template. Please check out the BNSCloud live demo as a reference.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi Ajith,

It’s not supposed to happen. We have double-checked everything and there is no issue with our theme.

Maybe there was something wrong with your installation. Please follow the steps below to fix the issue.

1. Please make sure you have the latest version of WordPress and update your hosting server PHP version to minimum 7.1 or newer. ***recommended*** http://www.themelooks.org/documentation/woolea/system-status/

2. Clean your full database “OR” reset it using wp reset plugin https://wordpress.org/plugins/wp-reset/

3. Then install the theme (follow the steps from here http://themelooks.org/documentation/woolea/theme-installation/)

4. Then install and active all of the required plugins (follow the steps from here http://themelooks.org/documentation/woolea/plugins-installation/)

5. Then import all of the demo data (follow the steps from here http://themelooks.org/documentation/woolea/import-demo-data/ and wait until all of the demo data are imported completely)

Here is the full Online Documentation https://themelooks.org/documentation/woolea/

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi mohammed,

Mainly, our item is an HTML template and we have just provided the WHMCS template for FREE of cost with our HTML template by customizing WHMCS default six template’s header, footer, and color based on our HTML template.

In this case, you need to use both HTML and WHMCS templates separately. HTML template to show/represent your products/services and WHMCS template for billing like as our demo.

Please Note: WHMCS template doesn’t be an HTML template.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi Hasan,

We didn’t find any issue on your website. Please check out the screenshot as a reference https://easycaptures.com/6004626133

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

We are unable to understand where you found those options that your screenshot shows. Please use this option https://prnt.sc/s2lz8t if you want to import the demo data manually.

Moreover, if you are importing the demo data locally then it will take time. So, wait until all of the demo data are imported completely. It can take time on your server too based on the server speed and network connection.

However, please make sure again your hosting server PHP version is minimum 7.1 or newer and you have followed all of the installation steps properly before import the demo data. Otherwise, the demo data will not import.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Please watch this video tutorial about “Installation & Setup (Theme Installation & Demo Import) of BizWalls | VOIP Business WordPress Theme” https://www.youtube.com/watch?v=oszPVSM4V9g&list=PLbmIKrgYlRbr-xin_hVBNnETK03grRF8f&index=2&t=0s

Also, our provided documentation has the proper instructions on this.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Please try to import the demo data in this way https://themelooks.org/documentation/woolea/import-demo-data/ to avoid the error.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

It looks like there is no page called VOIP Rates.

Did you 6. Setup the “VOIP Pricing Rates Calculator” plugin’s settings (check out the screenshot as reference https://prnt.sc/g8faky ) before import the demo data?

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Could you please provide a screenshot of the error message to review the issue?

Best Regards,
ThemeLooks Support Team

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