ThemeLooks Support Team, Author at Themelooks Support

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October 24, 2019 at 9:30 am in reply to: how to disable color switcher #6769

ThemeLooks Support Team
Keymaster

Please follow the steps below.

1. Edit footer.tpl file
2. Remove this line of code http://prntscr.com/pnccyb

Best Regards,
ThemeLooks Support Team

October 23, 2019 at 5:56 pm in reply to: Skyler activation error #6766

ThemeLooks Support Team
Keymaster

Please check your server settings to fix the issue.
– upload_max_filesize (256M)
– max_input_time (300)
– memory_limit (256M)
– max_execution_time (300)
– post_max_size (512M)

Best Regards,
ThemeLooks Support Team

October 23, 2019 at 9:45 am in reply to: Skyler activation error #6762

ThemeLooks Support Team
Keymaster

Hi Berat,

We are sorry for the inconvenience.

We have fixed the issue and updated the theme. Please download and use the updated theme to activate your license to get full access to the theme, import demo data, core features, etc.

Best Regards,
ThemeLooks Support Team

October 22, 2019 at 6:00 pm in reply to: Skyler activation error #6759
ThemeLooks Support Team
Keymaster
Sorry for the inconvenience.

Please provide your wp-admin (URL, Username & Password) access using our website contact form (Theme/Plugin Support) https://www.themelooks.com/contact/ (screenshot as reference https://easycaptures.com/3789323018 ) including this support topic link as a reference to review the issue to fix.

Please Note: It’s our office closing time. We will get back to you tomorrow.

Best Regards,
ThemeLooks Support Team
- This reply was modified 6 years, 9 months ago by ThemeLooks Support Team.
October 22, 2019 at 5:22 pm in reply to: Skyler activation error #6757

ThemeLooks Support Team
Keymaster

It’s a payment gateway issue and there is no relation with theme activation or something else.

Moreover, we can see that you have downloaded the theme and still not verified and activate your license.

You still not mentioning what is the exact issue or didn’t provide a screenshot of the error.

Please Note: Without verifying and activating your license you will not get full access to the theme, import demo data, core features, etc.

Please watch this video tutorial to activate your license to get full access to the theme, import demo data, core features, etc. https://www.youtube.com/watch?v=5EXUOFs8_Wk&list=PLbmIKrgYlRbpJbpC67IFMoQkrQP7NHuK2&index=2&t=0s

Best Regards,
ThemeLooks Support Team

October 22, 2019 at 4:43 pm in reply to: Skyler activation error #6755

ThemeLooks Support Team
Keymaster

Hi Berat,

We are here to assist you.

Please provide a screenshot of the error.

Moreover, please watch this video tutorial to activate the theme https://www.youtube.com/watch?v=5EXUOFs8_Wk&list=PLbmIKrgYlRbpJbpC67IFMoQkrQP7NHuK2&index=2&t=0s

Best Regards,
ThemeLooks Support Team

October 22, 2019 at 3:20 pm in reply to: Testimonial slide time #6753

ThemeLooks Support Team
Keymaster

Please don’t forget to give us ‘rating and review’ (on https://themeforest.net/downloads ), if you like our theme and our support too.

Best Regards,
ThemeLooks Support Team

October 22, 2019 at 3:10 pm in reply to: Testimonial slide time #6751

ThemeLooks Support Team
Keymaster

Hi Daniel,

You will find out the code for the testimonial slider in the cvit\js\main.js file.

Please follow the steps below.
1. Open the main.js file
2. Find the comment Feedback Slider
3. Change the value based on your needs http://prntscr.com/pmmjpj You could set time/value instead of autoPlay: true,

Best Regards,
ThemeLooks Support Team

October 22, 2019 at 2:28 pm in reply to: how to disable color switcher #6749

ThemeLooks Support Team
Keymaster

Hi michael,

You will able to set a color for your website from EcoHosting Options -> General http://prntscr.com/pmlz08

Moreover, could you please provide your website URL to review the color switcher?

Best Regards,
ThemeLooks Support Team

October 22, 2019 at 9:33 am in reply to: Skyler activation error #6737

ThemeLooks Support Team
Keymaster

Hi Berat,

Please provide a screenshot of the error and write us with details when you are getting the error.

Best Regards,
ThemeLooks Support Team

October 19, 2019 at 9:58 am in reply to: need help with some issues please. #6735
ThemeLooks Support Team
Keymaster
Hi Nawid,

Please check out the solutions below.

1. Please upload the logo from Dashboard HostWHMCS Options -> Header to fix the issue, not customization -> Header

2. The login template was removed from the theme because Themeforest is not allowed a custom login system, as this is a WordPress Theme. They don’t allow to break the WordPress default login system. That’s why we added the feature to add a login URL and forgot to remove the instruction for the deleted feature. We will remove the instruction in our next update of the theme.

3. No, there is no way.

4. We are sorry to say we didn’t test any plugin. In this issue, you could test with your own based on your needs.

5. In this issue, you could use the custom CSS below.
```
#backToTop {
    bottom: 100px;
}
```
6. Use an image with a minimum width 1920px

Please Note: Don’t edit anything except the favicon icon using Appearance -> Customize Edit a page using Edit option http://prntscr.com/plcpi8 of the page and Theme Options http://prntscr.com/plcpwl like Header, Login Page URL, Subscribe, Blog, Shop, etc. using HostWHMCS Options -> Header

Moreover, please check out the Contact form 7 FAQs to fix contact form related issues https://contactform7.com/faq/ or you could also check this out https://www.google.com/search?client=firefox-b-d&q=There+was+an+error+trying+to+send+your+message.+Please+try+again+later.

Best Regards,
ThemeLooks Support Team
October 16, 2019 at 1:07 pm in reply to: need help with some issues please. #6732
ThemeLooks Support Team
Keymaster
Hi Nawid,

Please check out the solutions below.

1. We didn’t find any chat form in your WHMCS http://prntscr.com/pjvz0a Maybe it’s your browser cache issue.

2. In this issue, you could use the CSS below.
```
#bridge .logo img {
    display: none;
}
```
3. It’s a WHMCS Bridge Issue. In this issue, you could use the CSS below to fix the issue. We will add the CSS code to our theme in the next update of the theme.
```
body.page-template-template-whmcs .wrapper {
    height: inherit;
}
```
4. It’s not an issue. However, if you don’t want to see like this then you could use preloader.

5. In this issue, please upload the logo from HostWHMCS Options -> Header to fix the issue.

6. You will find two WHMCS Bridge page in pages. Trash this page http://prntscr.com/pjwwl8 and Edit this page http://prntscr.com/pjwx60 and setting up like this http://prntscr.com/pjwz0j

Moreover, the domain search Form Action URL Should be
https://www.xfinityweb.com/whmcs-bridge/?ccce=domainchecker if you want to use WHMCS Bridge or
https://www.clients.xfinityweb.com/domainchecker.php if you don’t want to use WHMCS Bridg.

Best Regards,
ThemeLooks Support Team
October 15, 2019 at 4:16 pm in reply to: mobile menu #6730

ThemeLooks Support Team
Keymaster

Please don’t forget to give us ‘rating and review’ if you like our template and our support too.

Best Regards,
ThemeLooks Support Team

October 15, 2019 at 10:21 am in reply to: Missing closing tag in template file #6728

ThemeLooks Support Team
Keymaster

Hi There,

Thanks for informing us about the issue.

We have listed this in our theme update list to fix the issue in our next update of the theme.

Best Regards,
ThemeLooks Support Team

October 15, 2019 at 9:49 am in reply to: mobile menu #6727

ThemeLooks Support Team
Keymaster

Hi Dragos,

It’s can be the megamenu issue. If you have installed the Max Mega Menu plugin, but not selected in the megamenu on the Appearance -> Menu http://prntscr.com/mkuftr It hides the mobile menu.

Please deactivate the Max Mega Menu plugin to fix the issue if you are not using the megamenu.

Best Regards,
ThemeLooks Support Team
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Viewing 15 posts - 2,611 through 2,625 (of 5,045 total)

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