[ThemeLooks Support Team]

Hi jesiel,

Sorry for the inconvenience.

This theme still not support Gutenberg. Please install and use the Classic Editor plugin to fix those issues.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi jesiel,

As we can see you are a customer of our item called OrDomain | Responsive WHMCS Hosting WordPress Theme, but you are posting again and again in the wrong forum to get the support that item you have not bought and asked questions that have no relation with the item.

That’s why we notified you twice, please post your topic with details with some screenshot in the exact/right/correct forum that item you have bought to get assistance, to click here https://www.themelooks.com/support/forums/forum/ordomain/wordpress-theme/

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Please don’t forget to give us ‘rating and review’ (on https://themeforest.net/downloads ), if you like our theme and our support too. It will give us inspiration and make us more ‘happy’ to support.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi robert,

We have double checked everything and we didn’t get any issue to fix to update the theme. Everything is working perfectly as should.

Also, you have confirmed here https://www.themelooks.com/support/forums/topic/about-me-sections-do-not-appear/#post-5872 you got it.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi Arie,

Did you check your system status before installing the theme?

If not, please check everything like this https://www.themelooks.com/documentation/bizdrone/system-status/

After then follow the steps again.

Moreover, you will get all of the steps here https://www.themelooks.com/documentation/bizdrone/category/installation/

2nd, Plugins Installation https://www.themelooks.com/documentation/bizdrone/plugins-installation/

3rd, Import Demo Data https://www.themelooks.com/documentation/bizdrone/import-demo-data/

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

In this issue, you need to Drag your created section to add them as page section http://prntscr.com/mn3ott

Please watch this video tutorial about “How to Create A Section and Setup the Section in A Page on CVIT” https://www.youtube.com/watch?v=v0Si7axXXUM&index=6&t=0s&list=PLbmIKrgYlRbq9I5C4_GZN7yBCGgddhprP

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi robert,

Sorry for the inconvenience.

This theme still not support Guttenberg. In this issue, you need to install and use Classic Editor plugin.

Moreover, you need to create the section from the Section Creators. After then you will get them in the sections tab of the page. Please watch this video tutorial about “How to Create A Section and Setup the Section in A Page on CVIT” https://www.youtube.com/watch?v=v0Si7axXXUM&index=6&t=0s&list=PLbmIKrgYlRbq9I5C4_GZN7yBCGgddhprP

The about section may have an issue. That’s why it’s not imported from demo data. We have listed the issue in our theme update list to fix the issue in our next update of the theme.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi Léa,

As we have seen you were using Guttenberg to edit the pages. However, this theme still not support Guttenberg. In this issue, you need to use Classic Editor that we already installed on your WordPress.

Moreover, the about section may have an issue. You need to create the section from the Section Creators. After then you will get them in the sections tab of the page. Please watch this video tutorial about “How to Create A Section and Setup the Section in A Page on CVIT” https://www.youtube.com/watch?v=v0Si7axXXUM&index=6&t=0s&list=PLbmIKrgYlRbq9I5C4_GZN7yBCGgddhprP

We have listed the issue in our theme update list to fix the issue in our next update of the theme.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Yes, received this time.

Please wait for our further reply.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi Léa,

Please provide your wp-admin access (wp-admin URL, Username and Password) using our Envato Market (themeforest) profile contact form to click this link https://themeforest.net/user/themelooks#contact (screenshot as reference http://prntscr.com/gkmr2r ) including this support topic link as a reference to review the issue to fix.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi Serva,

Please follow the steps from the provided documentation to install the theme and import the demo data properly in the proper way.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi Léa,

We didn’t get any message.

Please follow the steps carefully and send your wp-admin URL, Username and Password including this support topic link as a reference to review the issue to fix.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi Léa,

Please provide your wp-admin access using our Envato Market (themeforest) profile contact form https://themeforest.net/user/themelooks#contact (screenshot as reference http://prntscr.com/gkmr2r ) including this support topic link as a reference to review the issue to fix.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi menad,

We have followed the steps below and everything is working perfectly on your website. There has no issue with our theme. The issue was your customization issue or plugin confliction issue.

1. Clean your full database using wp reset plugin
2. Then installed the theme (to follow the steps from the provided documentation)
3. Then installed all of the required plugins (to follow the steps from the provided documentation)
4. Then activated all of the installed plugins (to follow the steps from the provided documentation)
5. Then imported all of the demo data (waited until all of the demo data are imported completely)

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi Chris,

Please write to us with details with some screenshot of your issues to review & understand the issue to fix.

Best Regards,
ThemeLooks Support Team

[Author]

Posts