[ThemeLooks Support Team]

Hi Gleb,

It all about the megamenu issue. If you have installed the megamenu plugin, but not selected the megamenu on the menu. It hides the mobile menu.

Please deactivate the megamenu plugin to fix the issue if you are not using the megamenu.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi Liam,

If you are looking for the WHMCS Installation Service then contact to click here http://themelooks.com/contact/ to get a quote.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi gagricha,

In this issue, you need to contact with the WHMCS team to get support. Because that functionality built by them and we only customized their SIX template’s header, footer, and color to match our template, nothing else.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi gagricha,

Sorry for the inconvenience.

Please provide a screenshot of the issue and your website URL to review the issue to fix.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi Gleb,

We didn’t get any purchase information in your profile. Please send a message using our Envato Market (themeforest) profile contact form https://themeforest.net/user/themelooks#contact (screenshot as reference http://prntscr.com/gkmr2r ) including this support topic link as a reference to verify your purchase to get support.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Yes, our team is available to provide custom services.

Please don’t forget to give us ‘rating and review’ (on https://themeforest.net/downloads ), if you like our theme and our support too.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi Theodosis,

It was all about the One Click SSL plugin confliction issue. We have deactivated the plugin and everything is working perfectly.

“Before contacting the support it’s best practice to check if:” Please check out our support policy https://www.themelooks.com/support/support-policy/

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi Kyle,

It’s all about the Gutenberg issue. Gutenberg does not support all features of sections layout. In this issue, you need to install the classic editor plugin.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi Kyle,

The issue was in the Gutenberg. Gutenberg does not support all features of sections layout. In this issue, you need to install the classic editor plugin that has been fixed Blake’s issue.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Please provide your wp-admin access using our Envato Market (themeforest) profile contact form https://themeforest.net/user/themelooks#contact (screenshot as reference http://prntscr.com/gkmr2r ) including this support topic link as a reference to review the issue to fix.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi Andela,

We didn’t get any issue like this in our template. Please check out the screenshot as a reference http://prntscr.com/mbcx32

Moreover, we have just customized only the header, footer, and color of the WHMCS default template six to match our template, nothing else. So, it’s all about WHMCS issue.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi danny,

Please check out the following solutions for your inquiries.

1. In this issue, you need to use your own MailChimp API Key and MailChimp List ID here http://prntscr.com/mbcsqc

2. In this issue, you need to setup this contact from http://prntscr.com/mbctpz please follow the steps from the link https://contactform7.com/getting-started-with-contact-form-7/ http://contactform7.com/admin-screen/

3. Based on your WHMCS setup the domain checker URL will be https://www.darrensystems.com/clients/domainchecker.php

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi Blake,

We have reviewed the issue. It’s all about the Gutenberg issue. Gutenberg does not support all features of sections layout. In this issue, you need to use the classic editor.

Moreover, we already installed the classic editor plugin on your WordPress and the issue has been fixed.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Please provide your wp-admin access using our Envato Market (themeforest) profile contact form https://themeforest.net/user/themelooks#contact (screenshot as reference http://prntscr.com/gkmr2r ) including this support topic link as a reference to review the issue to fix.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi Blake,

Sorry for the inconvenience.

Please let us know your hosting server PHP version.

Best Regards,
ThemeLooks Support Team

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