[ThemeLooks Support Team]

We are really sorry to say that, we are no more available to provide you FREE customization service. This is because, customization service doesn’t include item support.

In this issue, you need to hire someone else to customize the template based on your needs. Or, you could contact with our sales team with your customization requirements with details to get a quote.

Moreover, please learn more our support policy (item support includes & not includes), here https://www.themelooks.com/support/support-policy/ before post a topic or ask for support.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

In this issue, you need to change the increase the speed and autoDelay number like below code:

        if ( $bSlider.length ) {
            $bSlider.bxSlider({
                mode: 'vertical',
                speed: 2000,
                auto: true,
                autoDelay: 2000,
                touchEnabled: false,
                controls: false
            });
        }

After then, remove your browser cache to review the changes.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Please follow the instructions below to change to autoplay delay speed:
1. Open js/main.js in code editor
2. Find the comment * BANNER or Go to line number 236
3. Add an extra option autoDelay: 1000 like this screenshot: http://prntscr.com/j76vmi

Please don’t forget to give us ‘rating and review’ (on https://themeforest.net/downloads ), if you like our template and our support too. It will give us inspiration and make us more ‘happy’ to support.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi Filip,

Could you please explain us with details that you are exactly looking for?

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

We have seen that the slider size already changed, check out the screenshot as reference http://prntscr.com/j76fog

In this issue, please clear your browser cache and reload the page with Ctrl+F5.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi Matt,

We have seen that WHMCS has some issues on it’s previous update v7.5.0. Thast’s why they released 7.5.1-release.1 within a short time and you are facing the issue for the reason.

Basically, we are providing WHMCS Template by customizing WHMCS default six Template’s header, footer and color ONLY based on our template. That means, we are not responsible and unable to support for WHMCS system issues. This is because, we didn’t do anything in the system, we just customized WHMCS default template’s header, footer and color ONLY based on our template.

Moreover, our WHMCS template is not ready for WHMCS 7.5.1-release.1. So, please wait with patience for the next update of the template. You will get notified via email when the template update will available.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi Matt,

Please let us know, your WHMCS version. Also, let us inform are you using our latest updated version (v2.2) of the WHMCS template?

Moreover, please provide us your WHMCS URL to review.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Please use the CSS below to change the size of the slider.

.banner--slider {
    height: 1012px;
}

Please don’t forget to give us ‘rating and review’ (on https://themeforest.net/downloads ), if you like our template and our support too. It will give us inspiration and make us more ‘happy’ to support.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

We have reviewed the issue, the issue raised, because it’s conflicted with 3rd party plugins that you have used. In this issue, please disable 3rd party plugins to get rid of the issue.

Moreover, please read more our full support policy (item support includes & not includes), here https://www.themelooks.com/support/support-policy/ before post a topic or ask for support.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi Gustavo,

In this issue, you could use the menu.php file in the child-theme. Please check out the screenshot as reference http://prntscr.com/j694jb

If you need more assistance, then please create your own topic. Please don’t reply someone else created topic.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Please use the CSS below to change the size of the slider.

.banner--item {
    min-height: 600px;
}

Please Note: You have to adjust the height based on your needs.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi Natalia,

Please check out the screenshot http://prntscr.com/j68ymt to fix the issue.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi Natalia,

Your provide website URL does not work. Please send us a working website URL to review the issue.

This is because, there has no issue with our theme. You could check out our live demo as reference.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi Talanda,

The folder is to put your high resolution images for retina display.

Please check out the provided documentation’s FAQ “How to add image to support retina display?” as reference.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

We have researched on the issue, WHMCS updated their orderform scripts for the cart in v7.5 (You could check out here https://github.com/WHMCS/orderforms-standard_cart/compare/v7.4.2-release.1…v7.5.0-release.1#diff-549b6b2bff82a0ad6730c0f1cd665a19 ) and WHMCS Bridge Plugin does not update their plugin to make compatible with this. That’s why, you are facing the issue. In this issue, please contact with WHMCS Bridge support and tell them to update their plugin to make compatible with WHMCS v7.5.

Or, you could use the provided WHMCS Template separately.

Best Regards,
ThemeLooks Support Team

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