[ThemeLooks Support Team]

Hi Nigel,

Thanks to inform us about the shop page issue.

We have listed this in our theme update list. We will fix the issue ASAP in our next update of the theme. You will get notified via email when the theme update will available on Envato Market (Themeforest).

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Please use the CSS below.

@media screen and (max-width: 480px) {
  .banner--content-right,
  .banner--content-left {
    width: 100%;
  }
        
  .banner--content h2 strong {
    display: inline-block;
  }
        
  #banner {
    background-position: -480px 45px !important;
  }
}

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

We are really sorry to say that, it’s not covered our item’s FREE support.

Please learn more our support policy (item support includes & not includes), here https://www.themelooks.com/support/support-policy/ before post a topic or ask for support.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Please extend your support extension to get support. This is because, your 6 months FREE support was expired on 2018-02-11.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Check out your website source code. You have customized the template code in a wrong way, like there not found body beginning tag. Checkout the screenshot as reference http://prntscr.com/ify4ym That’s why, the slider and others not working.

In this issue, customize the template code in the proper way or hire someone else to customize the template for you based on your needs/requirements.

Moreover, please learn more our support policy (item support includes & not includes), here https://www.themelooks.com/support/support-policy/ before post a topic or ask for support.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

You have removed the right code.

Please provide us your website URL to review why your slider doesn’t work? What you did?

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi Ghullam,

If you need to remove the preloader only, then just remove the preloader code. Why you remove slider and other script?

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi Dave,

Yes, the child theme v1.0 is OK.

This is because, there has no change on the child theme. That’s why, we have not updated the child theme version.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi Islam,

We are really sorry to say that, based on the template UI & development process, there has no option to show long title.

That’s why, we have added an option using tooltip (check out the screenshot as reference http://prntscr.com/ifwfd6 ) to show the long title on hover.

In this issue, you could show the longest title in the tooltip that shows when someone hover on the title.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi Sergey,

Please follow the steps below.

1. Please make sure you have the latest version of WordPress and updated your server PHP version to minimum 5.6.25 or newer.
2. Clean your full database “OR” reinstall a new WordPress with a new database
3. Then install the theme
4. Then install all of the required plugins
5. Then active all of the installed plugins
6. Then import all of the demo data (wait until all of the demo data are imported completely)

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi Nigel,

In this issue, please contact with the plugin author.

Moreover, please learn more our support policy (item support includes & not includes), here https://www.themelooks.com/support/support-policy/ before post a topic or ask for support.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Please provide us your website URL to provide you a custom CSS for the header image.

Moreover, you will find out the section list in the page to edit. Please follow the steps below.
1. Edit the Home page
2. Scroll down to get the sections (check out the screenshot as reference http://prntscr.com/ifw3sn )
3. Edit the section to click on the edit button

Furthermore, please find out how do work contact form 7 from here https://contactform7.com/docs/

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Please provide us your website URL to review the issue.

Moreover, let us inform your WordPress version and hosting server PHP version.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi Caleb,

In this issue, you could use the custom CSS below.

@media screen and (max-width: 480px) {
    .banner--content-right,
    .banner--content-left {
        width: 100%;
    }
}

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi Caleb,

We are really sorry to say that, there is no way to increase the width of a text on the mobile version.

Moreover, you could use this application https://app.prntscr.com/en/download.html to provide us a screenshot.

Best Regards,
ThemeLooks Support Team

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