[ThemeLooks Support Team]

Hi Joepet,

Thanks to inform us about the issue.

However, we have fixed the issue and updated the theme on Envato Market (themeforest). Please download and use the updated theme to avoid the issue.

***You need to remove and reinstall the “cosoul” Theme and “cosolu-core” Plugin” to fix the issue.***

Please don’t forget to give us ‘rating and review’ (on https://themeforest.net/downloads ), if you like our Theme and our support too. It will give us inspiration and make us more ‘happy’ to support.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi Marcel,

Thanks to inform us about those issues.

We have listed those in our plugin update list. We will fix the issues in our next update of the plugin.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

No.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi PATRICK,

In this issue, just rename the index.html to something else and home-1.html to index.html

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi Noah,

Please check out the FAQs from the provided documentation.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

You should have them separate.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Please provide your server cPanel & wp-admin access including this support topic link as reference using our Envato Market (themeforest) profile contact form https://themeforest.net/user/themelooks#contact (screenshot as reference http://prntscr.com/gkmr2r ) to review the issue to fix.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi julien,

First of all, please follow the steps carefully from the provided documentation to install & import the demo data properly.

Also, you could follow the steps below.

1. Clean your full database “OR” reinstall a new WordPress with a new database
2. Then install the theme
3. Then install all of the required plugins
4. Then active all of the installed plugins
5. Setup the “VOIP Pricing Rates Calculator” plugin’s settings (check out the screenshot as reference https://prnt.sc/g8faky )
6. then import all of the demo data (wait until all of the demo data are imported completely)

Moreover, please watch the video tutorials (here https://www.youtube.com/watch?v=oszPVSM4V9g&list=PLbmIKrgYlRbr-xin_hVBNnETK03grRF8f&index=1 ) to customize this theme in the proper way.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi Richard,

a) Changelog included in “documentation/changelog” (folder).
b) Download the updated template from here https://themeforest.net/downloads

Best Regards,
ThemeLooks Team

[ThemeLooks Support Team]

Hi Stan,

Please try to understand, this is none of our theme issues. This is because, We have double checked everything and there has no issue with our theme. Also, you are not our very first customer. We have 89 more customers. If our theme has an issue like this, then you got more similar topic here.

Please follow carefully the steps below to install the theme and import the demo data properly.

1. Clean your full database “OR” reinstall a new WordPress with a new database
2. Then install the theme
3. Then install all of the required plugins
4. Then active all of the installed plugins
5. then import all of the demo data (wait until all of the demo data are imported completely)

Moreover, you could follow the steps from the provided documentation to to install the theme and import the demo data properly. Also, please watch the video tutorials (here https://www.youtube.com/playlist?list=PLbmIKrgYlRbrak6Ymxl2Qkp83gsNhGRYp ) to customize this theme in the proper way.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi Rich,

We are unable to understand that you are talking about. This is because, we have double checked everything and there has no issue with our theme with the default template of the page.

Please provide us your wp-admin access including this support topic link as reference using our Envato Market (themeforest) profile contact form https://themeforest.net/user/themelooks#contact (screenshot as reference http://prntscr.com/gkmr2r ) to review the issue to fix.

Moreover, there has no default sidebar on WordPress. The sidebar works based on a theme. WordPress also has a default theme called Twenty Seventeen and the sidebar works based on the theme when install the WordPress for the first time.

Furthermore, based on our theme UI and development process, there has no sidebar option in a page.

Thanks for your understanding.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi Stan,

We have double checked everything and there has no issue with our theme. Also, your screenshot shows this is all about your server issue (HTTP ERROR 500), there is no relation with our theme.

In this issue, we could suggest you to contact with your server manager or hosting provider.

Moreover, please learn more our support policy (item support includes & not includes), here https://www.themelooks.com/support/support-policy/ before post a topic or ask for support.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi Stan,

Sorry for the inconvenience.

However, what the hell are you provided the link as reference? http://prntscr.com/i2yl0a

By the way, we have removed the link.

Moreover, please provide us a screenshot of the issue. Also, let us inform your WordPress version & server PHP version. If your WordPress version is less than 4.9, then please update the WordPress. If your server PHP version is less than 5.6.25, then update your server PHP version to the latest version of PHP.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi Rich,

Please watch the video tutorial https://www.youtube.com/watch?v=Xkzwxxpw4Bs&index=2&list=PLbmIKrgYlRboPSeESLrmeB4i22lVtrvmB

You could also find out the steps in the provided documentation.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Please provide us the list and screenshot of each misspellings. It really will help to update the theme.

Best Regards,
ThemeLooks Support Team

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