[ThemeLooks Support Team]

Hi Gabriel,

Sorry for the inconvenience.

Please follow carefully the steps below to install the theme and import the demo data properly.

1. Clean your full database “OR” reinstall a new WordPress with a new database
2. Then install the theme
3. Then install all of the required plugins
4. Then active all of the installed plugins
5. then import all of the demo data (wait until all of the demo data are imported completely)

Moreover, you could follow the steps from the provided documentation to to install the theme and import the demo data properly. Also, please watch the video tutorials (here https://www.youtube.com/playlist?list=PLbmIKrgYlRbrak6Ymxl2Qkp83gsNhGRYp ) to customize this theme in the proper way.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Please don’t forget to give us ‘rating and review’ (on https://themeforest.net/downloads ), if you like our Theme and our support too. It will give us inspiration and make us more ‘happy’ to support.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

The minimum version of PHP is 5.6.25 and we recommended to use the latest version of PHP 7.1.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi Arnaud,

Sorry for the inconvenience.

However, we have listed the slider automatic rotate issue in our theme update list. We will fix the issue shortly in our next update of the theme.

Please wait with patience for the next update of the theme. You will get notified via email when the theme update will available on Envato Market (Themeforest).

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi Thomas,

1. We already told you that, in this issue you need to hire someone else to customize the theme based on your needs/requirements. Ref: https://www.themelooks.com/support/forums/topic/support-required/#post-2943

2. Based on the theme development process, the main menu item link will not work after using a sub/drop-down menu. This is because, when a visitor will tap on the main menu item with the responsive devices like mobile, tab, etc. then the sub/drop-down menu will open. If the main menu item link works on tap, then the visitor with responsive devices will not get any sub/drop-down menu pages. That’s why, the main menu item link will not work if you are using a sub/drop-down menu based on the theme development process.

Thanks for your understanding.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

We understand, but you didn’t understand our reply.

Please find out the markup below. Also, you will find out the MARKUP in the provided documentation.

		<div id="contactForm">
                    <div class="contact-form-status"></div>
                    <div class="row">
                        <div class="col-md-6">
                            <div class="form-group">
                                [text* contactName class:form-control placeholder "Name"]
                            </div>
                        </div>
                        <div class="col-md-6">
                            <div class="form-group">
                                [email* contactEmail class:form-control placeholder "Email"]
                            </div>
                        </div>
                    </div>
                    <div class="form-group">
                        [text* contactSubject class:form-control placeholder "Subject"]
                    </div>
                    <div class="form-group">
                        
                        [textarea* contactMessage class:form-control placeholder "Message"]
                    </div>
                   <button type="submit" class="btn submit-button">Send</button>
            </div>

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Please use the custom CSS below to hide the items from the responsive interface.

@media screen and (max-width: 767px) {
    .primary--info {
        display: none;
    }
}

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

It does not include the item support. However, you could send your website URL to provide you the custom CSS.

Please check out below our item Support includes:
– Answering technical questions about item’s features
– Assistance with reported bugs and issues
– Help with included 3rd party assets

Moreover, please learn more our support policy (item support includes & not includes), here https://www.themelooks.com/support/support-policy/

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

In this issue, you need to write & use custom CSS to hide the items from the responsive interface.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi Tri,

Sorry for the inconvenience.

Maybe, you have used text and image both logo. In this issue, you have to use text or image logo.

Moreover, please provide us a full screenshot of the EcoHosting Options › Header where your have uploaded the logo, also provide us your website URL to review the issue to fix.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi Thomas,

First of all, Contact Form 7 plugin doesn’t provide any style by default.

In this issue, you have to use our provided markup to get the style that we have styled for the theme. Please find out the contact form markup from the provided documentation and use the markup to get the style.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi Thomas,

1. About additional text/links: In this issue you need to hire someone else to customize the theme based on your needs/requirements.

2. That is the default number style of the font that you are using right now. You could change the font from BizWalls Options > General However, there has no default option to change the font of that specific area.

3. Please provide us your website URL to review the issue. This is because, based on the theme UI and our demo, the white space is normal.

Please check out below our item Support includes:
– Answering technical questions about item’s features
– Assistance with reported bugs and issues
– Help with included 3rd party assets

Moreover, please learn more our support policy (item support includes & not includes), here https://www.themelooks.com/support/support-policy/ before post a topic or ask for support.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi Rich,

Sorry for the inconvenience.

Please check out the screenshot below to change the text for at this moment.
http://prntscr.com/i162we
http://prntscr.com/i1639r

Moreover, we have listed this in our theme update list. We will correct the misspelling in our next update of the theme.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi julien,

Sorry for the inconvenience.

However, please let us inform your hosting server PHP version. If your hosting server PHP version is less than 5.6.25, then please update your hosting server PHP version to fix the issue.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Please Note: 404 page is a default page of WordPress. So, there is no option to deactivate the page form any theme.

However, you can try deleting the 404.php template in the theme folder. I’m not sure how WordPress will handle that though. It may just load the index/home instead if there is no 404 template.

I found this which may help, http://wordpress.stackexchange.com/questions/24587/

Best Regards,
ThemeLooks Support Team

[Author]

Posts