[ThemeLooks Support Team]

We have double checked everything again, also checked the script/plugin on two more servers and we didn’t get any issue with our script/plugin, everything is working perfectly.

Moreover, we have seen your server is not responding properly. Sometimes it throws empty response. In this issue, please contact with your server provider to fix the responding issue of your server.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

We are reviewing your issue. Please wait with patience for our further reply.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi H. Sattar,

We are really sorry to say that, we have no plan yet to implement these two points.

As we have said, “we will try to add more footer variations and error and success message design in our future update of the template.” That means, if possible, but we are not confirming.

Please Note: our template is all about that we have described in the item details page and have in the live demo.

So, if you need more features or something else, then you could definitely ask us. However, it’s not including the item support. If possible, we will update our template with requested features or something else. Otherwise, you need do those with your own or need to hire someone else.

Thanks for your understanding.

Moreover, please learn more our support policy (item support includes & not includes), here https://www.themelooks.com/support/support-policy/ before post a topic or ask for support.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi Abdulfatah,

We have reviewed your website source code and we understood that you have edited the header.php file in a wrong way and removed the > sign from the code <meta http-equiv="X-UA-Compatible" content="IE=edge"> check out the screenshot as reference http://prntscr.com/ht7wdj That’s why the header section is not working as responsive.

Please Note: “Raised issues for your wrong editing/customization of codes” does not includes item support.

Moreover, please learn more our support policy (item support includes & not includes), here https://www.themelooks.com/support/support-policy/ before post a topic or ask for support.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi Miranda,

Please don’t break our support forum rules by posting wrong forum that item you have not bought. This is not the same item that you have bought.

So, please post your topic with details in the exact/right/correct forum that item you have bought.

Moreover, please learn more our support policy (item support includes & not includes), here https://www.themelooks.com/support/support-policy/ before post a topic or ask for support.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi Abdulfatah,

Please provide us some screenshot of those pages or sections that you have found are not responsive.

However, we have checked your website in small devices and we have seen everything is working fine as responsive

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

We are really sorry to say that, that is not our work. Please download and use the updated files. Moreover, check out the changelog before update. Changelog included in the “documentation/changelog” (folder).

Furthermore, please learn more our support policy (item support includes & not includes), here https://www.themelooks.com/support/support-policy/ before post a topic or ask for support.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi Abdulfatah,

Please don’t break our support forum rules to reply someone else topic. Moreover, this is not the same item that you have bought.

So, please post your own topic with details in the exact/right/correct forum that item you have bought. Please post your topic with a screenshot of your issue, here https://www.themelooks.com/support/forums/forum/ordomain/wordpress-theme/ that item you have bought.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi Abdulfatah,

Please don’t break our support forum rules to reply someone else topic. Please post your own topic with a screenshot of your issue, here https://www.themelooks.com/support/forums/forum/ordomain/wordpress-theme/

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi Ajay,

We have updated the item. You will get notified via email when the item update will available on Codecanyon. Please wait with patience for the update of the script.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi Boris,

We are really sorry to say that, based on this theme development process, UI and UX, there is no option to add/use any HTML or other code there.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi atilim,

In this issue, we have some suggestion for you.

1. Use W3 Total Cache Plugin
2. Use optimized images. You could use https://tinypng.com/ for image optimization.

Hope it will speed up your website.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi Ajay,

We are really sorry to say that, our script is not compatible with the updated PHP version. that’s why, you are facing the issue. Please downgrade your server PHP version to 5.6 to get working the script at this moment.

However, we will update our script ASAP to compatible with the updated PHP version. Please wait with patience for the next update of the script. You will get notified via email when the script update will available on codecanyon.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

We are checking everything again to find out what’s happening. Please wait with patience for the solution. We will let you inform ASAP if we get a possible solution for you. Moreover, please let us know your server PHP version.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

We have double checked everything, there is no issue with our script. You could check out our live demo as reference.

Best Regards,
ThemeLooks Support Team

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