[ThemeLooks Support Team]

Hi Derek,

First of all, please follow the steps carefully from the provided documentation to install & import the demo data properly.

Also, you could follow the steps below.

1. Clean your full database “OR” reinstall a new WordPress with a new database
2. Then install the theme
3. Then install all of the required plugins
4. Then active all of the installed plugins
5. Setup the “VOIP Pricing Rates Calculator” plugin’s settings (check out the screenshot as reference https://prnt.sc/g8faky )
6. then import all of the demo data (wait until all of the demo data are imported completely)

Moreover, please watch the video tutorials (here https://www.youtube.com/watch?v=oszPVSM4V9g&list=PLbmIKrgYlRbr-xin_hVBNnETK03grRF8f&index=1 ) to customize this theme in the proper way.

Furthermore, please learn more our support policy (item support includes & not includes), here https://www.themelooks.com/support/support-policy/ before post a topic or ask a question.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi Derek,

First of all, please follow the steps carefully from the provided documentation to install & import the demo data properly.

Also, you could follow the steps below.

1. Clean your full database “OR” reinstall a new WordPress with a new database
2. Then install the theme
3. Then install all of the required plugins
4. Then active all of the installed plugins
5. Setup the “VOIP Pricing Rates Calculator” plugin’s settings (check out the screenshot as reference https://prnt.sc/g8faky )
6. then import all of the demo data (wait until all of the demo data are imported completely)

Moreover, please watch the video tutorials (here https://www.youtube.com/watch?v=oszPVSM4V9g&list=PLbmIKrgYlRbr-xin_hVBNnETK03grRF8f&index=1 ) to customize this theme in the proper way.

Furthermore, please learn more our support policy (item support includes & not includes), here https://www.themelooks.com/support/support-policy/ before post a topic or ask a question.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Now it’s clear about your issue.

Please Note: There is two different templates, HTML template & WHMCS template. Mainly, our template is an HTML template and we have just provided WHMCS template for FREE of cost with our HTML template by customizing WHMCS default six template’s header, footer and color based on our HTML template.

That’s why, the HTML template’s slider code will not work on WHMCS template. In this issue, you need to hire someone else who is an expert on customizing WHMCS template to integrate the HTML template’s slider on WHMCS template.

Thanks for your understanding.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi Toyin,

We are sorry to say that, it’s really confusing to understand your issue. Could you please explain us with details with some screenshot to get a clear idea about your issue?

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi Edmund,

We have reviewed the issue. The issue raised only for your big logo. In this issue, you could use the custom CSS below to the custom.css file to fix the issue.

@media screen and (max-width: 480px) {
.header--topbar > .container > .pull-right {
    height: auto;
}
}

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi Edmund,

Thanks for your inquiry. However, it’s not possible to say the exact time when the WordPress version become available.

Thanks for your understanding.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi Greg,

Please follow the steps from the screenshot below to edit/update/create the plan tables to appear underneath the homepage slider.

http://easycaptures.com/1469107402
http://easycaptures.com/7076389742
http://easycaptures.com/6948466819
http://easycaptures.com/9955074177

Moreover, watch the video tutorials https://www.youtube.com/playlist?list=PLbmIKrgYlRbrUHoJrRWsAqPdiXiYREAHM to customize the theme properly.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

In this issue, you could use custom link as a menu item.

Moreover, please learn more our support policy (item support includes & not includes), here https://www.themelooks.com/support/support-policy/ before post a topic or ask a question.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

We are really sorry to say that, it’s not possible to hide the main menu & page breadcrumb for a specific page like WHMCS Bridge page. It’s only possible if you want to hide both from your full website.

Moreover, the main menu is to navigate your website and the WHMCS menu (that shows in the WHMCS Bridge page) is to navigate the client area & billing. If you hide the main menu, then how your customer will navigate back to your website from the WHMCS Bridge page, if they are looking another service.

Thanks for your understanding.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

We have found out the issue. You have used an image logo in your WHMCS template instead of text logo. That’s why, the CSS style not working.

In this issue, please use the custom CSS below to fix the issue.

#clsvWhmcsPage #header a.logo {
    display: none;
}

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

In this issue, you just need to choose six as the template in WHMCS Bridge Settings to get the WHMCS as like the demo.

Please check out the screenshot as reference http://prntscr.com/h23z7e

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Now it’s clear about the issue.

If you are using WHMCS-bridge, then you must have to use WHMCS Template Six template. Moreover, we have provided virtusky (WHMCS) template to use only separately for external use, not for using with WHMCS-bridge.

So, please use Six template to fix the issue.

Thanks for your understanding.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi Pedro,

We are really sorry to say that, it’s not possible to create a new section in this theme. You will only able to edit/update the sections that has in the theme.

Thanks for your understanding.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi Amine,

Please watch the video tutorial https://youtu.be/tmQ3apTdrMA carefully to setting up the WHMCS Bridge properly, also, check out the screenshot below to fix the issue.
http://prntscr.com/h1rrk2
http://prntscr.com/h1ruim

Moreover, please learn more our support policy (item support includes & not includes), here https://www.themelooks.com/support/support-policy/ before post a topic or ask a question.

Please don’t forget to give us ‘rating and review’ (on https://themeforest.net/downloads ), if you like our Theme and our support too. It will give us inspiration and make us more ‘happy’ to support.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi Pedro,

Please follow the steps from the screenshot below.

1. http://prntscr.com/h1ns41 (Use the Contact Form Markup from the provided documentation)
2. http://prntscr.com/h1nsq8
3. http://prntscr.com/h1nt2u

Best Regards,
ThemeLooks Support Team

[Author]

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