[ThemeLooks Support Team]

Hello,

Friday is our weekly OFF day. Support Online: Sat-Thu / 9:30am – 5:30pm (GMT +6)

However, we are here to assist you because you are in a misunderstanding and left a bad review with some info that is not true for our plugin.

Did you check RestroFood documentation https://themelooks.com/restrofood/restrofood-documentation/ ?

Issue: missing the style.css stylesheet.
– Please extract the downloaded zip file to get the main theme restrofoodtheme.zip file and demo data folder. Then follow the installation steps https://enteraddon.com/restrofood-demo/how-to-install-restrofood-theme/ from the RestroFood documentation.

Moreover, the followings are the answers to the points that you have mentioned in the review on PG.

1) The free theme does not work with VPS
– This is just a WordPress theme that will work with any WordPress setup. It does not have any relation to VPS or shared hosting. Please follow the installation steps https://enteraddon.com/restrofood-demo/how-to-install-restrofood-theme/ from the RestroFood documentation.

2) There is no demo import button as claimed after I installed the restrofood plugin in the demo site
– The demo data is not related to restrofood.zip it’s totally related to the restrofoodtheme.zip. That means you will get the demo import button after installing the restrofoodtheme.zip. Please follow the installation steps https://enteraddon.com/restrofood-demo/how-to-install-restrofood-theme/ from the RestroFood documentation.

3) The restrofood lite plugin crashed the demo site and work onyl with shared hosting
– restrofood-lite plugin is just a FREE plugin with some limited features that we are providing for FREE. It does not have any relation to hosting. Please use the PRO plugin that you have downloaded from themelooks.com to get everything working like our demo.

4) The restrofood plugin license key does not work for shared hosting
– We are unable to understand what do you mean by this? Could you please explain in detail what issue did you face? Because the licensing does not have any relation to hosting.

5) The support is not friendly and not helpful
As we mentioned before Friday is our weekly OFF day. Support Online: Sat-Thu / 9:30am – 5:30pm (GMT +6)

However, we are here to assist you because you are in a misunderstanding and left a bad review with some info that is not true for our plugin.

Please let us know if you have any further queries. Also, please update the review as it’s your misunderstanding.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hello,

We have added these in our plugin roadmap to resolve those in our next update of the plugin.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hello,

Could you please provide a screenshot to understand your query?

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hello,

Of course, you can use your own theme with this plugin. GroceryBook supports any theme that has support to use of a shortcode.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hello,

Please don’t forget to give us 5-Star ‘rating and review’ (on https://codecanyon.net/downloads ), if you like our item and our support too. It will give us inspiration and make us more ‘happy’ to provide exclusive support.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hello,

We have fixed it on your website.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hello,

We are investigating the issue. Please wait with patience for our further response.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hello,

Please provide your cPanel & wp-admin (URL, Username & Password) access using our Envato Market (codecanyon) profile contact form https://codecanyon.net/user/themelooks#contact (screenshot as reference https://prnt.sc/10o0iwt ) including this support topic link as a reference to review the issue to assist.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hello,

Please follow the steps below.

1. Deactivate and remove the grocerybook-core plugin.
2. Reinstall grocerybook-core plugin and activate it.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hello,

We didn’t find any issue. However, we reset it. Please try to reinstall it from the beginning.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hello,

We are going to list these in our plugin update list. We will try to add these in our future updates of the plugin.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hello,

We are sorry to say that there are no pre-built options to do those. If you need a customization service based on your specific needs and requirements then please send a message using our Envato Market (codecanyon) profile contact form to click here https://codecanyon.net/user/themelooks#contact (screenshot as reference https://prnt.sc/10o0iwt ) with your requirements with details to get a quote.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hello,

Could you please provide the demo URL and a screenshot to check that you are referring to?

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hello,

Please provide your cPanel (URL, Username & Password) access using our Envato Market (codecanyon) profile contact form https://codecanyon.net/user/themelooks#contact (screenshot as reference https://prnt.sc/10o0iwt ) including this support topic link as a reference to review the issue to assist.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hello,

Please download and use the updated grocerybooktheme to fix the issue.

Best Regards,
ThemeLooks Support Team

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