Faulty Mobile Display

[ThemeLooks Support Team]

We have double checked everything, our theme has no issue like this. You could check our theme live demo as a reference.

Please provide your wp-admin access using our Envato Market (themeforest) profile contact form https://themeforest.net/user/themelooks#contact (screenshot as reference http://prntscr.com/gkmr2r ) including this support topic link as a reference to review the issue to fix.

Best Regards,
ThemeLooks Support Team

[Tomek]

Hello again. I sent you a message via contact form on your Envato Market page with login credentials to my WordPress instance where the problem occurs.
If you will fix my issue, I will change my review and rating of your theme from 1 star to 5 stars.

[ThemeLooks Support Team]

Hi Tomek,

We got your login credentials. We will review the issue ASAP to fix. Please wait with patience for our further response.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi Tomek,

Please let us know your hosting server PHP version or provide your cPanel access using our Envato Market (themeforest) profile contact form https://themeforest.net/user/themelooks#contact (screenshot as reference http://prntscr.com/gkmr2r ) including this support topic link as a reference to review the issue to fix. Because we didn’t find any issue in your wp-admin.

Best Regards,
ThemeLooks Support Team

[Tomek]

Hello again. I sent you a message via contact form on your Envato Market page with further details and login credentials for an FTP.
I have PHP 7.1 installed.

[ThemeLooks Support Team]

Hi Tomek,

We found out the issue. It’s all about the logo size issue. You could fix the issue temporarily to the reduce the logo size.

Moreover, we are working on the issue to fix the issue permanently. We will fix the issue within tomorrow and provide an update of the item on Envato Market (ThemeForest).

Please wait with patience for the update of the Theme. You will get notified via email when the theme update will available for download.

Best Regards,
ThemeLooks Support Team

[Tomek]

Thank you for your reply. I will wait until tomorrow to install an updated theme along with hoskia core plugin to see if you really fixed the issue this time.

[ThemeLooks Support Team]

Hi Tomek,

We have fixed the issue. However, we want to check it to upload the updated theme on your server before providing an update of the item on Envato Market (ThemeForest).

Please provide again your wp-admin access using our Envato Market (themeforest) profile contact form https://themeforest.net/user/themelooks#contact (screenshot as reference http://prntscr.com/gkmr2r ) including this support topic link as a reference to check the issue on your server.

Best Regards,
ThemeLooks Support Team

[Tomek]

Hello again. I sent you a message via contact form on your Envato Market page with login credentials to my WordPress instance where the problem occurs.

Please check if the problem is solved on multiple mobile and desktop devices and also multiple browsers.

[ThemeLooks Support Team]

Hi Tomek,

Thanks for your cooperate. We will definitely check all responsive devices and browsers.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi Tomek,

We have updated the theme on your website that fixed your issues. Also, updated the item on Envato Market (ThemeForest).

Please update/change your rating and review as you promised.

Moreover, if you need more assistance than feel free to create your own new topic to get support.

Best Regards,
ThemeLooks Support Team

[Tomek]

Hello again. Unfortunately I have to keep my rating to 1 star, because there is still an issue with mobile layout of your theme. I won’t rate it to 5, because there is a bug somewhere in the “Footer Top ( Contact Info Section )” and also the footer widgets itself. Please
I can’t give you access to my page anymore. Please try to replicate the issues on your site. It is clearly visible that the issue also appears on mobile devices when browsing your demo site of Hoskia theme.
The site on mobile is too wide because of the Cookie Consent message, Footer Top (Contact Info Section) and also the footer widgets.
Please fix these issues and update the theme on Envato. If you will manage to fix all these issues, I will change the rating of your theme.

[Tomek]

Just look at these screenshots: https://imgur.com/a/1kUJAem
They were made on Google Chrome mobile.

[Tomek]

Hello again. I sent you a message via contact form on your Envato Market page with login credentials to my WordPress instance where the problem occurs.

[Tomek]

I noticed that after an V 1.8 update there are even more bugs than before. At least the header slider bug is partially fixed. However, there are still bugs within the footer and Cookie Consent notice at the top of the page.

[Author]

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