Faulty Mobile Display

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Viewing 15 posts - 16 through 30 (of 49 total)
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  • #5040

    We have double checked everything, our theme has no issue like this. You could check our theme live demo as a reference.

    Please provide your wp-admin access using our Envato Market (themeforest) profile contact form https://themeforest.net/user/themelooks#contact (screenshot as reference http://prntscr.com/gkmr2r ) including this support topic link as a reference to review the issue to fix.

    Best Regards,
    ThemeLooks Support Team

    #5044
    Tomek
    Participant

    Hello again. I sent you a message via contact form on your Envato Market page with login credentials to my WordPress instance where the problem occurs.
    If you will fix my issue, I will change my review and rating of your theme from 1 star to 5 stars.

    #5049

    Hi Tomek,

    We got your login credentials. We will review the issue ASAP to fix. Please wait with patience for our further response.

    Best Regards,
    ThemeLooks Support Team

    #5053

    Hi Tomek,

    Please let us know your hosting server PHP version or provide your cPanel access using our Envato Market (themeforest) profile contact form https://themeforest.net/user/themelooks#contact (screenshot as reference http://prntscr.com/gkmr2r ) including this support topic link as a reference to review the issue to fix. Because we didn’t find any issue in your wp-admin.

    Best Regards,
    ThemeLooks Support Team

    #5054
    Tomek
    Participant

    Hello again. I sent you a message via contact form on your Envato Market page with further details and login credentials for an FTP.
    I have PHP 7.1 installed.

    #5056

    Hi Tomek,

    We found out the issue. It’s all about the logo size issue. You could fix the issue temporarily to the reduce the logo size.

    Moreover, we are working on the issue to fix the issue permanently. We will fix the issue within tomorrow and provide an update of the item on Envato Market (ThemeForest).

    Please wait with patience for the update of the Theme. You will get notified via email when the theme update will available for download.

    Best Regards,
    ThemeLooks Support Team

    #5062
    Tomek
    Participant

    Thank you for your reply. I will wait until tomorrow to install an updated theme along with hoskia core plugin to see if you really fixed the issue this time.

    #5072

    Hi Tomek,

    We have fixed the issue. However, we want to check it to upload the updated theme on your server before providing an update of the item on Envato Market (ThemeForest).

    Please provide again your wp-admin access using our Envato Market (themeforest) profile contact form https://themeforest.net/user/themelooks#contact (screenshot as reference http://prntscr.com/gkmr2r ) including this support topic link as a reference to check the issue on your server.

    Best Regards,
    ThemeLooks Support Team

    #5078
    Tomek
    Participant

    Hello again. I sent you a message via contact form on your Envato Market page with login credentials to my WordPress instance where the problem occurs.

    Please check if the problem is solved on multiple mobile and desktop devices and also multiple browsers.

    #5082

    Hi Tomek,

    Thanks for your cooperate. We will definitely check all responsive devices and browsers.

    Best Regards,
    ThemeLooks Support Team

    #5084

    Hi Tomek,

    We have updated the theme on your website that fixed your issues. Also, updated the item on Envato Market (ThemeForest).

    Please update/change your rating and review as you promised.

    Moreover, if you need more assistance than feel free to create your own new topic to get support.

    Best Regards,
    ThemeLooks Support Team

    #5094
    Tomek
    Participant

    Hello again. Unfortunately I have to keep my rating to 1 star, because there is still an issue with mobile layout of your theme. I won’t rate it to 5, because there is a bug somewhere in the “Footer Top ( Contact Info Section )” and also the footer widgets itself. Please
    I can’t give you access to my page anymore. Please try to replicate the issues on your site. It is clearly visible that the issue also appears on mobile devices when browsing your demo site of Hoskia theme.
    The site on mobile is too wide because of the Cookie Consent message, Footer Top (Contact Info Section) and also the footer widgets.
    Please fix these issues and update the theme on Envato. If you will manage to fix all these issues, I will change the rating of your theme.

    #5095
    Tomek
    Participant

    Just look at these screenshots: https://imgur.com/a/1kUJAem
    They were made on Google Chrome mobile.

    #5096
    Tomek
    Participant

    Hello again. I sent you a message via contact form on your Envato Market page with login credentials to my WordPress instance where the problem occurs.

    #5097
    Tomek
    Participant

    I noticed that after an V 1.8 update there are even more bugs than before. At least the header slider bug is partially fixed. However, there are still bugs within the footer and Cookie Consent notice at the top of the page.

Viewing 15 posts - 16 through 30 (of 49 total)
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