Faulty Mobile Display

[Tomek]

After you fix these issues, please check everything twice, before you decide to upload a new update on Envato.

[ThemeLooks Support Team]

Hi Tomek,

Thanks for your suggestion.

We have fixed the issue and updated the theme on our live demo. Please clear your mobile browser history or use incognito tab and browse our theme live demo and confirm us about the issue. After then we will update the theme on the Envato Market.

Best Regards,
ThemeLooks Support Team

[Tomek]

Thank you for your concern and reply. It looks like the issue is fixed now. I guess that you may update your theme to Envato now. I hope that this time everything will be okay. If so, I will definately change my rating from 1 to 5 stars.
Thank you for your support.

[ThemeLooks Support Team]

Hi Tomek,

We have updated the item on Envato Market (ThemeForest). Please download and use the updated theme and core plugin to get rid of the issues.

Moreover, if you need more assistance than feel free to create your own new topic to get support.

Best Regards,
ThemeLooks Support Team

[Tomek]

Hello again. Thank you for your concern and support. It looks like everything is fine now. Except one small bug, that does not bother me and is not a problem for me. However, I decided to tell you, because you might want to fix it. When I disable a preloader, the home slider content does not load properly. Some part of the slider just doesn’t load. You might want to fix it in a future update of your plugin.

[Tomek]

Your theme is VERY buggy!!! I tried to edit visual composer modules by just changing the text and now the whole home page layout is ruined. I am definately not going to use your theme anymore. Moreover, I am not going to change the rating of your theme. It definately deserves a 1 star rating. I will try to get a refund from Envato, but I guess it will be hard. I wasted money and a lot of time on your product. Unfortunately I don’t have more time to waste on your theme.

[Tomek]

I also tried to update other pages. Just opening with wp bakery frontend page builder and saving the page without even changing something ruins the whole design and layout of the page.
Your theme is a total waste of money.
I noticed on Envato that also other ThemeLooks projects are badly coded with a lot of bugs.

[Tomek]

Are you also going to fix this issue? Are there any more bugs in your theme? I can’t waste more of my time this way. Are you going to develop a working theme without any issues? If you won’t fix the issue with visual page builder, I won’t change my rating and will keep it 1 star.
I also decided that I won’t ask for a refund, because my 1 star rating will be deleted. I want to keep this rating that way, because I want to warn other potential users about your product.
If you won’t fix it by Saturday, I will keep my 1 star rating and dump your theme and choose another theme from a different seller.

[Tomek]

If you will manage to fix that issue, I will change my rating to 5 stars.
I will try if the page builder works when editing the page from the WordPress backend. Maybe it ruins the site only when editing a page from the frontend.

[Tomek]

It turns out that when I edit pages from the backend, the site layout and design is properly displayed. If I will manage to edit all the pages like I need to, I will change the rating of your plugin.
I apologize for my nervous reaction, but it was a result from the frustration caused by subsequent potential problems with your theme. For now I will have to manage the layout and content of my pages from the bakcend.
Will you fix the issue with the frontend page editor?

[ThemeLooks Support Team]

Hi Tomak,

We found out the slider issue when disabling the preloader. It’s a little CSS issue.

Please provide us with the list of the issues with a screenshot of each issue to review to fix.

Moreover, it’s all about Visual Composer rendering issue. Visual composer can’t render properly some section layout and content in the frontend page editor. There has nothing in our hands. That’s why we recommended using backend page editor.

Best Regards,
ThemeLooks Support Team

[Tomek]

Hello again. I have found another bug in your theme. When I try to edit the pricing table in the backend, after saving, it’s size breaks ans is smaller (narrower) than by default. There is no way to change that.
Once I save edited pricing table, bug occurs on the whole page where this particular type of pricing table is displayed.
I also notived that somehow other type of pricing table is changed, even though I did not edit it. How this might happen?
Guys, let’s face the truth – you are amateurs when it comes to coding.
I changed the review of your theme to better, but once I have found another bug, I changed it back to 1 star.
How to fix these issues?

[ThemeLooks Support Team]

When a customer contact for the support we assist them shortly. If our theme has an issue we try to fix the issue ASAP.

Have we told we are unable to assist you? Then why you are trying to blackmail us to provide bad reviews where we still stand to assist you? Is it a formal way to ask for support?

Best Regards,
ThemeLooks Support Team

[Tomek]

If you can’t develop a working product, then you shouldn’t even publish it for sale just not to waste people’s time and money. It is the first time that I am in such situation. Every honest seller on Envato publishes a product when he is sure that it is working fine, without any issues. You didn’t even bother in your documentation to say that the front-end editor of Visual Composer does not work.
I told you about the bug with disabling the preload and you even didn’t bother to fix it and release an update. So you’re being dishonest.

[ThemeLooks Support Team]

First of all, we have fixed the issue in our theme update Version 1.9 that updated on 08 November, 2018.

Moreover, every theme has some issues that need to fix later when user report about the issue. Even every top selling theme (like AVADA) has issues. That’s why they have support center to assist their customer and keeping update their theme.

If our theme was not working then Envato Quality Team has not approved our item. Also, you are not our very first customer, we have more 99 customers of the theme. Please check out how many customers asked for support in this theme support forum https://www.themelooks.com/support/forums/forum/hoskia/wordpress-theme/ Then how can you talk like this we are being dishonest and it’s not a working product?

If you think you have wasted your money and the theme is not working well for you then just open a refund request to get a refund.

Best Regards,
ThemeLooks Support Team

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