Setting/redirecting pages

[Nick van der Mee]

Hi there,

Sadly we have some issues with several products when they have more then 1 option we get the notice that the value(s) are wrong when we try to order them.

See for example “raspatat” and “verse friet” in category “friet” under https://cafetariaderooy.nl/bestellen/

We have set products as “variable products” and added variations, is this correct?
This normally works but maybe we now have to use “add features”?

Thank you in advance, see screenshots of some examples here:

http://cafetariaderooy.nl/wp-content/uploads/2021/08/Schermopname-330.png

http://cafetariaderooy.nl/wp-content/uploads/2021/08/Schermopname-327.png

http://cafetariaderooy.nl/wp-content/uploads/2021/08/Schermopname-328.png

http://cafetariaderooy.nl/wp-content/uploads/2021/08/Schermopname-329.png

[Nick van der Mee]

Also a CSV export of all products so you can see what we maybe have done wrong in the case of FoodBook:

http://cafetariaderooy.nl/wp-content/uploads/2021/08/wc-product-export-25-8-2021-1629903609154.csv

[ThemeLooks Support Team]

Dear Nick,

Please check this article https://docs.woocommerce.com/document/variable-product/ to know steps by steps on how to create a variable product using global attributes.

Please Note: FoodBook only supports global attributes for a variable product, it does not support custom attributes.

Moreover, you could use the “Add Features” option https://themelooks.net/documentation/plugin/foodbook/how-to-add-product-extra-items%e2%80%8b/ of FoodBook.

Best Regards,
ThemeLooks Support Team

[Nick van der Mee]

Hi there,

We have used variable products as always when we set up a woocommerce store but it does not work within FoodBook, see: http://cafetariaderooy.nl/wp-content/uploads/2021/08/Schermopname-334.png for FoodBook (displays wrong price and can not be added to cart).

And: http://cafetariaderooy.nl/wp-content/uploads/2021/08/Schermopname-335.png or go to:

https://cafetariaderooy.nl/bestellen/friet/verse-friet/

For normal Woocommerce item, it displays the correct price and can be added to cart.

So what are we doing wrong then? I am not saying it is a FoodBook issues but since it works on the normal Woocommerce store and we cant find anything in the product(s) we dont know what to do anymore..

I can have provided login through Envato contact form, pleas help us out!

Thank you.

[ThemeLooks Support Team]

Hello Nick,

Sorry for the late reply.

Moreover, as we mentioned before FoodBook only supports global attributes for a variable product, it does not support custom attributes.

It looks like you are using custom attributes.

In this case, you could use the “Add Features” option https://themelooks.net/documentation/plugin/foodbook/how-to-add-product-extra-items%e2%80%8b/ of FoodBook to add extra add-ons.

Also, please check out this article https://docs.woocommerce.com/document/variable-product/ to learn steps by steps on how to create a variable product using global attributes.

Best Regards,
ThemeLooks Support Team

[Nick van der Mee]

Hi there,

Please stop giving the same replies and start being helpful!!
Its unbelievable how long this is taking..
If take the time and effort to login you can literally see that we use global attributes and NOT custom attributes!
Also if you log in you can see that we have been able to place (test) orders with some of these products and now every combination of attributes in these combinations gives the same error..

So PLEASE be helpful! You’re selling a product/service not just making free money..

[ThemeLooks Support Team]

Hello Nick,

Please provide your wp-admin (URL, Username & Password) access using our Envato Market (codecanyon) profile contact form https://codecanyon.net/user/themelooks#contact (screenshot as reference https://prnt.sc/10o0iwt ) including this support topic link as a reference to review the issue to assist.

Best Regards,
ThemeLooks Support Team

[Nick van der Mee]

We allready gave those credentials through Envato 4 times.. We have send them again just now.

[ThemeLooks Support Team]

Hello Nick,

We didn’t reserve our customer’s website credentials that’s why we ask when we need the credentials.

Moreover, we have reviewed your website and we found an issue. We have listed the issue in our plugin update list to fix the issue in our future updates of the plugin.

We are sorry for the inconvenience.

Best Regards,
ThemeLooks Support Team

[Nick van der Mee]

Ok so what does this mean? we can not use FoodBook the way it should until the update is ready?
And how long is this going to take? days? weeks? months?

[ThemeLooks Support Team]

Hello Nick,

We are sorry for the inconvenience.

Moreover, it’s a big issue to fix. Hence, it can take a week or two.

Please wait with patience for the next update of the plugin. At this moment you could use the “Add Features” option https://themelooks.net/documentation/plugin/foodbook/how-to-add-product-extra-items%e2%80%8b/ of FoodBook to add extra add-ons.

Best Regards,
ThemeLooks Support Team

[Nick van der Mee]

Please keep us posted when its ready/fixed! thank you in advance!

[ThemeLooks Support Team]

Hello Nick,

You will get notified via email when the update will available to download.

Best Regards,
ThemeLooks Support Team

[Nick van der Mee]

Hi there!

is there an option to AUTOMATICALLY print invoices when an order is paid?
They always need an invoice on the thermal printer for the kitchen/delivery boy but now they have to click this for each order every time.

thank you in advance!

[ThemeLooks Support Team]

Hello Nick,

We are sorry to say that there is no pre-built options/systems for AUTOMATICALLY print invoices. If you need a customization service based on your needs and requirements then please send a message using our Envato Market (codecanyon) profile contact form to click here https://codecanyon.net/user/themelooks#contact (screenshot as reference https://prnt.sc/10o0iwt ) with your requirements with details to get a quote.

Best Regards,
ThemeLooks Support Team

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