[ThemeLooks Support Team]

Hello,

Please let us know did you change anything in any .js file.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hello,

Please set the time zone properly https://enteraddon.com/restrofood-demo/how-to-set-the-time-zone/

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hello,

There are no server requirements for the license in order to be activated.

As we mentioned before still we didn’t get any queries regarding this issue except from you. Also, there has been no issue on our end.

You can ask for a refund on Envato Market if it’s not working for you.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hello,

We can see that you have activated the license several times on your domain https://prnt.sc/KqBLph90kT_N

Now, let us know what was changed on your server after January 8, 2023, or if you have customized the theme codes of something else. We are trying to figure out why the issue was raised on your website where it was working before January 8, 2023.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hello,

We have reset your license. Please try again.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hello Juan,

Still, we didn’t get any queries regarding this issue except you. Also, there has no issue on our end and those are possible solutions for “cURL error 28: Connection timeout after 10001 ms” this issue.

Could you please try to increase your Server/PHP Memory Limits?

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hello,

Please check out this article for more details to resolve this issue https://www.wpbeginner.com/wp-tutorials/how-to-fix-curl-error-28-connection-timed-out-after-x-milliseconds/

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hello,

Our concern team confirmed you didn’t provide your wp-admin URL, you just sent the username and password. Without the wp-admin URL where we will login using your provided username and password?

Please provide the requested information properly to get assistance.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Dear Segunfunmi,

EnterAddons is not a required plugin to import the demo data of the Bluishost theme. It’s a recommended plugin you can use. If it’s causing an error then deactivate and delete it doesn’t need to run the Bluishost theme.

Also, please provide your wp-admin (URL, Username & Password) access using our Envato Market (themeforest) profile contact form https://themeforest.net/user/themelooks#contact (screenshot as reference https://prnt.sc/10o0iwt ) including this support topic link as a reference to review the issue to assist.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hello,

Please contact Envato Market Support and ask them if your request is acceptable based on Envato Market Refund Policy https://themeforest.net/page/customer_refund_policy to provide a refund.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hello,

Please provide your wp-admin (URL, Username & Password) access using our Envato Market (themeforest) profile contact form https://themeforest.net/user/themelooks#contact (screenshot as reference https://prnt.sc/10o0iwt ) including this support topic link as a reference to review the issue to assist.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hello,

We are sorry to say that we didn’t figure out the issue as our theme doesn’t have this type of issue. You can check out our demo as a reference https://themelooks.org/demo/bluishost/home-v4-light/

It can happen for any 3rd party plugin or something similar.

Please try to deactivate 3rd party plugins one by one to check the issue.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hello,

Navigate to Appearance -> Customize section of your dashboard, scroll down to the bottom of the page and click Additional CSS. This will open an in-built tool that will allow you to add any CSS code.

OR

Navigate to Appearance -> Theme Editor of your dashboard. This will open the style.css file that will allow you to add any CSS code.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hello,

In this case, you need to write some custom CSS based on your needs or try this option https://prnt.sc/k3lHWywif-yp to reduce your logo size to make it fit in the header.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hello,

Please provide the relevant URL to review the issue live to assist.

Best Regards,
ThemeLooks Support Team

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