[ThemeLooks Support Team]

Our team already reset your license.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi,

As you stated in the Email “I do not use cpanel. The script installed in digitalocean droplet.” it’s all about your Hosting issue.

Please change your hosting to get rid of the issue. You could try any kind of Linux hosting/server that provides cPanel.

There is nothing in our end to assist with the issue. Because it’s not our script issue.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Dear Jimmy,

There’s maybe something happened.

Please follow the steps below to fix the issue.

1. Please make sure you have the latest version of WordPress and update your hosting server PHP version to a minimum of 7.3 or newer. ***recommended***
2. Reinstall a new WordPress with a new database or install and use wp reset plugin to reset your WordPress database
3. Then install the theme (follow the steps from the provided documentation) Download the updated theme from themeforest.
4. Then install all of the required plugins (follow the steps from the provided documentation)
5. Then active all of the installed plugins (follow the steps from the provided documentation)
6. Activate your purchase key/license
7. Then import all of the demo data (wait until all of the demo data are imported completely)

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi,

Please provide your cPanel and website admin (URL, Username & Password) access using our Envato Market (themeforest) profile contact form https://codecanyon.net/user/themelooks#contact (screenshot as reference http://prntscr.com/gkmr2r ) including this support topic link as a reference to review the issue to fix.

Moreover, this is an individual script that works using WHOISBOOK.COM API.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Dear Hamidullah,

This is a public forum for our product users. Providing your website admin and cPanel credentials here can break your website security. That’s why we removed your website admin and cPanel credentials from here.

Please provide your cPanel and website admin (URL, Username & Password) access using our Envato Market (themeforest) profile contact form https://codecanyon.net/user/themelooks#contact (screenshot as reference http://prntscr.com/gkmr2r ) including this support topic link as a reference to review the issue to fix.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Dear Hamidullah,

We have double-checked everything but we didn’t find any issues that shows in your video in our installed script.

Please provide your cpanel and website admin (URL, Username & Password) access using our Envato Market (themeforest) profile contact form https://codecanyon.net/user/themelooks#contact (screenshot as reference http://prntscr.com/gkmr2r ) including this support topic link as a reference to review the issue to fix.

Moreover, the ‘buy now’ link is just an anchore link to provide a affiliate link for domain affiliation. That’s not a form that we integrated with WHMCS.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Dear Hamidullah,

We are investigetting the issue. Please wait with patience for our further response.

We will need to have your admin access to investigate the issue successfully. Please provide your admin (URL, Username & Password) access using our Envato Market (themeforest) profile contact form https://codecanyon.net/user/themelooks#contact (screenshot as reference http://prntscr.com/gkmr2r ) including this support topic link as a reference to review the issue to fix.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Yes, you could do it using cPanel to update the theme.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Dear Robert,

We are sorry to say that the item support does not include for an issue that raised for a 3rd party plugin that has no relation to our theme.

Please learn more about the Envato Market (themeforest) item support policy (item support includes & not includes), here https://themeforest.net/page/item_support_policy

Moreover, please watch this video tutorial https://www.youtube.com/watch?v=5Vr9FziRBec&list=PLbmIKrgYlRboMwt4YWKdt4sHvKu680w3U&index=8 to set up the WHMCS bridge page in the proper way.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Dear tolga,

After reviewing your order confirmation screenshot we can confirm that it’s all about your theme issue. Because your theme customized fully the WooCommerce and its design.

You could try to use these themes if you are looking for a dedicated WooCommerce theme.
https://themeforest.net/item/karton-multipurpose-woocommerce-theme/25295639
https://themeforest.net/item/woolea-minimal-woocommerce-theme/25743000

We have used the following theme for the demonstration purpose.
https://themeforest.net/item/eoxpress-marketing-agency-wordpress-theme/24294328

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Dear Robert,

We didn’t find any issues like that on your website.

Please check out the screenshots below as a reference.

https://prnt.sc/uum8fu
https://prnt.sc/uum8rc

Please clear/remove your browser cache. Hope this will work for you.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi Kingsley,

Please let us know your hosting server PHP version.

Moreover, please create your own topic without posting a reply in someone else created posts. Because the post creator can feel bothered for getting unexpected notifications of every reply of his/her created post.

Furthermore, please extend your support period to get assistance on your inquiry, because your FREE support period was expired on 2020-06-18

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Dear Hamidullah,

We didn’t see any issue on your website. Could you please explain with more details to understand the issue?

Moreover, please provide your admin (URL, Username & Password) access using our Envato Market (themeforest) profile contact form https://themeforest.net/user/themelooks#contact (screenshot as reference http://prntscr.com/gkmr2r ) including this support topic link as a reference to review the issue to fix.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Dear Daniel,

Please create your own topic without posting a reply in someone else created posts. Because the post creator can feel bothered for getting unexpected notifications of every reply of his/her created post.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Dear tolga,

1. “account” icon and text just keep bouncing. Not entirely too sure how to hide or remove.
– It’s all about your theme issue. The style (CSS) is getting from your theme, it’s not coming from FoodBook. In this issue, you could check this out using another theme.

2. I can’t seem to see the option of what time to pick up.
– Please check out the documentation https://themelooks.net/documentation/plugin/foodbook/ to set deliver/pickup time.

3. The “orders” tab on my account page takes me to 404
– It can be the WooCommerce settings issue or the theme issue. We are sorry to say that we are not familiar with the issue.

4. I don’t have the “Custom order confirmation page” – as per FoodBook screenshots on envato.
– Maybe it’s conflicted with your theme. Could you please provide a screenshot of the order confirmation page?

Best Regards,
ThemeLooks Support Team

[Author]

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