ThemeLooks Support Team

Forum Replies Created

Viewing 15 posts - 2,086 through 2,100 (of 5,045 total)
  • Author
    Posts
  • in reply to: Version 2 Findings #8181

    Hi There,

    We have downloaded all of your files and database and installed it on our server http://whatsips.com/cus_test/ to figure out the issue. However, we didn’t find any issues like that on our server. You could also check out the issue on our server to login here http://whatsips.com/cus_test/login by using your login credentials.

    Maybe it’s your server caching issue.

    Please check the issue on our server and confirm us. After then we will delete the installation.

    Best Regards,
    ThemeLooks Support Team

    in reply to: Version 2 Findings #8180

    We are trying to figure out the issue because there is no ordering issue like you mentioned with the script and without shorting the menu working smoothly on our side.

    We will let you know if we figure out the issue.

    Best Regards,
    ThemeLooks Support Team

    in reply to: Logo Not resizing and Page muddled #8179

    Hi There,

    We have reviewed the issue. We have seen that you have uploaded a logo with a 1250 x 1250 resolution. Please use a small logo with a 42 x 42 resolution or similar to fix the issue.

    Best Regards,
    ThemeLooks Support Team

    in reply to: Import Demo Data issue #8178

    Hi Robert,

    Please activate the license using your purchase code on Cosolu Licensing tab to import the demo data.

    Moreover, please extend your support period to get further assistance on your inquiry, because your FREE support period was expired on 2018-12-27

    Best Regards,
    ThemeLooks Support Team

    in reply to: Version 2 Findings #8172

    Did you import any pages or menu or any old database/table from your old installation?

    We have seen the issue on your server but we can’t figure out the issue because we have double checked our script our script running smoothly in our installation and we didn’t find any issue like that.

    Best Regards,
    ThemeLooks Support Team

    in reply to: Version 2 Findings #8170

    Hi There,

    We got your email.

    Could you please confirm, did you reinstalled the latest version of the script on your website or you any customization after reinstallation?

    Best Regards,
    ThemeLooks Support Team

    in reply to: Version 2 Findings #8168

    Hi There,

    1. Please provide your website URL to review the issue. Because we didn’t find any issue like this with our latest version of the script. Did you completely update the latest version of the script on your website?

    2, 3, 4. We have listed these in our script update list.

    Best Regards,
    ThemeLooks Support Team

    in reply to: Removing developer licence and adding my own #8164

    Please provide your wp-admin (URL, Username & Password) access using our Envato Market (themeforest) profile contact form https://themeforest.net/user/themelooks#contact (screenshot as reference http://prntscr.com/gkmr2r ) including this support topic link as a reference to review the issue to fix.

    Best Regards,
    ThemeLooks Support Team

    in reply to: Mobile version #8162

    Hi Elisa,

    We are sorry to say that there is no pre-built option to do that.

    Best Regards,
    ThemeLooks Support Team

    in reply to: Font Awesome is not seen #8158

    Hi Sergi,

    We have fixed the Contact Page icon issue and updated the theme on Themeforest. You will get notified via email when the update will available to download.

    About the QuickNav plugin icon issue. That’s all about the plugin issue. When the plugin will update the issue will fixed.

    Best Regards,
    ThemeLooks Support Team

    in reply to: Modify language and modify url. #8157

    Hi Sergi,

    Please regenerate the .pot file using the Loco Translate plugin to get the translated string for the Gallery, Service, and service pricing.

    Moreover, it’s not possible to translate an URL.

    Best Regards,
    ThemeLooks Support Team

    in reply to: Logo Not resizing and Page muddled #8156

    Hi There,

    Please provide your website URL with some screenshots to review the issue.

    Best Regards,
    ThemeLooks Support Team

    in reply to: Removing developer licence and adding my own #8155

    Hi Robert,

    Please watch this video tutorial https://www.youtube.com/watch?v=5Vr9FziRBec&list=PLbmIKrgYlRboMwt4YWKdt4sHvKu680w3U&index=9&t=0s to setup the WHMCS Bridge properly.

    However, our forum has no IP blocking system. Why you are getting this we can’t understand.

    Best Regards,
    ThemeLooks Support Team

    in reply to: Colors #8149

    Hi Nabaneet,

    We have removed your credential from the reply because it’s a public forum for our clients.

    Moreover, we have listed those in our theme update list. We will fix the issues ASAP and update the theme on ThemeForest. You will get notified via email when the theme update will available to download.

    Best Regards,
    ThemeLooks Support Team

    in reply to: Modify language and modify url. #8148

    Hi Sergi,

    Please provide some screenshots to review the issue.

    Best Regards,
    ThemeLooks Support Team

Viewing 15 posts - 2,086 through 2,100 (of 5,045 total)