[ThemeLooks Support Team]

Hi Rob,

The cPanel should have this option https://prnt.sc/t8v2i3 that we didn’t find in your cPanel.

Please contact your hosting server provider to get the option.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi There,

It looks like your database is not fresh because the information already exists in your database. Please download the script again for a fresh installation and create a new database to install the script to fix the issue.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi Robert,

We got your cPanel access but we didn’t find the PHP ini option to increase the Memory Limit and Maximum Upload File Size.

In this issue, please contact your service provider to fix the issue.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi There,

Sorry for the inconvenience.

We have listed those in our script update list to fix/improve the script in the next update of the script. You will get notified via email when the script update will available to download.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi There,

We are sorry to say that it’s not possible because it’s just a rate calculator plugin, nothing else.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi There,

We are sorry to say that it’s not a section. It’s a page template.

Please watch this video tutorial https://www.youtube.com/watch?v=qKVCmvcUBFM&list=PLbmIKrgYlRbr-xin_hVBNnETK03grRF8f&index=5&t=0s to learn more about how to create FAQ and use it on a page.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi Robert,

It’s Memory Limit and Maximum Upload File Size issue. Please check this article to update those to fix the issue https://themelooks.org/documentation/karton/system-status/

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi Robert,

We have reviewed the issue. It a server requirements issue. Please check this article to understand the issue to fix https://themelooks.org/documentation/karton/system-status/ OR you could provide us your cPanel access to fix the issue for you.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

We have double checked and didn’t find any issue with our theme.

Please provide your wp-admin (URL, Username & Password) access using our Envato Market (themeforest) profile contact form https://themeforest.net/user/themelooks#contact (screenshot as reference http://prntscr.com/gkmr2r ) including this support topic link as a reference to review the issue to fix.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi Nawid,

Please download (from ThemeForest) and use the updated template.

Moreover, please extend your support period to get further assistance on your inquiry, because your FREE support period was expired on 2020-04-15

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi Magdalena,

We have revoked the installation with the purchase code/license. Now you will able to activate the license key on your new installation.

Moreover, if you need more assistance then please create your own topic without posting a reply in someone else created posts. Because the post creator can feel bothered for getting unexpected email notifications of every reply of his/her created post.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi Elisa,

We hide the text for the mobile devices based on the UX of the design because in the small mobile device the text shows in two lines. However, you could use the custom CSS below to show the text.

.btn > span + span {
    display: block !important;
}

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi Eliel,

Please check out these FAQs https://contactform7.com/faq/

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi Robert,

Please provide your website URL and a screenshot of the issue to review.

Moreover, you could follow the steps below to fix the issue.

1. Please make sure you have the latest version of WordPress and update your hosting server PHP version to minimum 7.1 or newer. ***recommended***
2. Reinstall a new WordPress with a new database or install and use wp reset plugin to reset your WordPress database
3. Then install the theme (follow the steps from the provided documentation)
4. Then install all of the required plugins (follow the steps from the provided documentation)
5. Then active all of the installed plugins (follow the steps from the provided documentation)
6. Activate your purchase key/license
7. Then import all of the demo data (wait until all of the demo data are imported completely)
8. Reset permalinks. You could follow these steps https://www.inmotionhosting.com/support/edu/wordpress/reset-permalinks/

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Thanks for your appreciation.

Best Regards,
ThemeLooks Support Team

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