[ThemeLooks Support Team]

Hi Nawid,

We have reviewed your website but can’t find out any issue. We have deactivated the extra plugins that you installed to review the issue, also changed the Mailchimp API and list id. Please setup those plugin settings and add your own API and list id.

Moreover, please install a new WordPress on a sub-domain and check the issue without adding/editing any extra codes or plugins and let us know the result. Because we have double-checked this theme and there is no issue with this theme. You could check out this theme live demo to check the issue and you will find out everything is working perfectly.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi jouan,

We have reviewed your website.

In this issue, you could follow again the steps below. Or add those sections again by clicking the plus (+) button. Because it’s can not happen and none of our other customers didn’t face this type of issue with this theme.

1. Clean your full database using wpreset plugin “OR” reinstall a new WordPress with a new database
2. Then install the latest version of the theme (follow the steps from the provided documentation)
3. Then install all of the required plugins (follow the steps from the provided documentation)
4. Then active all of the installed plugins (follow the steps from the provided documentation)
5. Then import all of the demo data (wait until all of the demo data are imported completely)

Then please let us know the result.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi Malesela,

Please extend your support period to get assistance on your inquiry, because your FREE support period was expired on 05/08/2017.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi Nawid,

Please provide your wp-admin (URL, Username & Password) access using our Envato Market (themeforest) profile contact form https://themeforest.net/user/themelooks#contact (screenshot as reference http://prntscr.com/gkmr2r ) including this support topic link as a reference to review the issue to fix.

For WHMCS Template: Open footer.tpl file.
Then Search For the Comment <!-- Subscribe Form Start -->
Update The action="..." attribute value from there

Watch this video tutorial: https://www.youtube.com/watch?v=tc_83lnY0CQ

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Please don’t forget to give us ‘rating and review’ (on https://themeforest.net/downloads ), if you like our template and our support too.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

We were also unable to understand. That’s why we said it’s can not happen.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi Luis,

Could you please follow again the steps below? Because it’s can not be happened.

1. Clean your full database using wpreset plugin “OR” reinstall a new WordPress with a new database
2. Then install the latest version of the theme (follow the steps from the provided documentation)
3. Then install all of the required plugins (follow the steps from the provided documentation)
4. Then active all of the installed plugins (follow the steps from the provided documentation)
5. Then import all of the demo data (wait until all of the demo data are imported completely)

Please then please let us know the result.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi Luis,

We are sorry to say that we are unable to understand your issue. Could you please explain with details with some screenshot to understand the issue to assist?

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi There,

We still not added the option. The update was an emergency update. We update the installation link for the CMB2 plugin. Because CMB2 plugin is no more available on wordpress.org

You could check out the changelog.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

We are waiting for your response.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi jouan,

We didn’t get any username. Maybe you forgot to send the username.

Please send the username.

Moreover, as you mentioned you didn’t see the website using mobile, we also checked the issue. Based on the information showed in the mobile, it’s all about your hosting or domain issue. It looks like they shows an ad on mobile. Please contact your domain and hosting provider to fix the issue.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Please provide your wp-admin (URL, Username & Password) access using our Envato Market (themeforest) profile contact form https://themeforest.net/user/themelooks#contact (screenshot as reference http://prntscr.com/gkmr2r ) including this support topic link as a reference to review the issue to fix.

Please Note: this is a public forum for our customers. So, don’t provide your wp-admin (URL, Username & Password) information here.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi jouan,

It’s a repeater, that’s why it will not work in the front-end editor. Please use the back-end editor and it’s recommended to use the back-end editor for Bluishost. Because there have so many different shortcodes related to this.

So, please use the back-end editor.

Moreover, you could watch these video tutorials to customize this theme https://www.youtube.com/playlist?list=PLbmIKrgYlRbqAb4qK2uA_liY-8F_vKGJ7

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi Nawid,

It’s tested that there is no issue as you can see there has no topic related to MailChimp in this product support forum.

Moreover, we only provided support for MailChimp for the feature.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi jouan,

Could you please provide a full-page screenshot of the issue to review the issue to fix?

Best Regards,
ThemeLooks Support Team

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