[ThemeLooks Support Team]

Hi Luis,

As we can see there has padding-top: 35px; http://prntscr.com/ozyvvw

You need to remove the padding-top to edit the section to fix the issue.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi Chris,

Sorry for the inconvenience.

We are really sorry to say that it’s all about mobile browsers issue and there are no codes available to fix any kind of mobile browser issue.

You could check out this theme live demo as a reference that also looks the same.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi Luis,

Please provide your website URL to review the issue to provide a solution. Moreover, you could try to reselect the images from the media library to fix the issue.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi Dragos,

The domain search of this theme works with WHMCS. However, you may try to add your GoDaddy reseller domain search URL in the theme domain search Action URL http://prntscr.com/ovj91n to redirect the search to your GoDaddy reseller domain search.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi Saviour,

Please extend your support period to get assistance on your inquiry, because your FREE support period was expired on 2019-08-01.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Did you check this second screenshot http://prntscr.com/ouwxh2

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi There,

[Point 1] –
We are really sorry to say that based on this theme UI there is no option to add a sticky logo. However, we have listed this in our theme update list to add this feature in our next update of the theme.

[Point 2] –
In version 2 we have shown the slider content positions.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi There,

You will get the sections of a page to edit by scrolling the page in the editing mode of the page. Please check out the screenshot as a reference http://prntscr.com/ouwx5r http://prntscr.com/ouwxh2

Moreover, we are really sorry to say that every theme has a basic design pattern that makes a theme unique and the highlight color of the end of the text is the basic design pattern of this theme. That’s why our developer made the editing option like that.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi Balsa,

Could you please provide some screenshot of the issue to review?

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi Saviour,

The custom.css file of the WHMCS template already linked up with the WHMCS template. In this issue, you don’t need to do anything.

Moreover, please extend your support period to get further assistance, because your FREE support period was expired on 2019-08-01.

Also, please post your topic in the exact/right/correct forum that item you have bought.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi Kaspor,

We are really sorry to say that it’s all about the API issue that controls the system.

We have listed the issue in our plugin update list and trying to fix the issue ASAP. You will get notified via email when the plugin update will available to download.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi Mohammad,

WPBakery Page Builder is a premium plugin. If you want to activate your copy then you have to buy the plugin license.

Moreover, we will update the plugin by updating our theme when there has any major update, you don’t need to do anything.

Please extend your support period to get further assistance, because your FREE support period was expired on 2019-08-07.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

We are unable to tell what is the server issue as we are not a server specialist. We can tell it’s a server issue because the theme is not working on your server only. Did you review the referred comments?

Do you have another server? If not, please let us know. We will provide you a fresh WordPress setup on our server to install the theme and import the demo content with your own to check out the issue. Then you will understand it’s your server issue.

Moreover, a refund is not a solution to the issue, changing your server to a good hosting server is one and the only solution of the issue. Because there is something wrong in your server. That’s why you can’t use a latest theme on your server like our one.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi There,

We are really sorry to say that it’s all about your server issue. In this issue, you could try another server to check this out.

We have tripled checked our theme and there was no issue found. Also, you could check the item comments in the Envato Market (Themeforest) as a reference, some of this item clients imported the demo data easily just following our documentation.

References:
https://themeforest.net/comments/22543692
https://themeforest.net/comments/22567805

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Without hosting server cPanel, how you install WordPress on the domain?

Moreover, we must need to review the server configuration before start checking this issue out.

Without checking the server configuration, we are unable to assist you on the issue.

Best Regards,
ThemeLooks Support Team

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