[ThemeLooks Support Team]

Hi Nick,

The code was a tested code. Please try to use the code in the Appearance -> Editor

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi ray,

In this issue, you need to make a zip of full stampready folder, then upload the zip.

Please follow the steps from the provided documentation.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

In this issue, please use the custom CSS below to fix the issue.

.services--section > .container > .row {
  display: -webkit-box;
  display: -moz-box;
  display: -ms-box;
  display: box;
}

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi Nick,

Please provide a screenshot of your issue to review.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Please don’t forget to give us ‘rating and review’ (on https://themeforest.net/downloads ), if you like our theme and our support too.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Okay, we will Decline your refund request.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

However, the homepage version 3 (dark and light) and the 2 new contact page versions can be published within this week and We are trying our best.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

There has no ETA because there are 4 new home versions and 2 new contact page versions are coming soon. So, it can take this month or more.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Please open a refund request on the Envato Market to get a refund.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi Robert,

The issue was the Gutenberg issue. Gutenberg not showing the “Page Layout” option. However, you must have to select the “Page Layout” as “Fullwidth” http://prntscr.com/ltcyco to show the custom sections in the page.

In this issue, you need to use the classic editor and we have installed the classic editor plugin for you. Now everything working well.

Moreover, we are working on the update of the theme to make compatible with the Gutenberg.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi JORGE,

Please follow the steps below.

1. Please make sure you have the latest version of WordPress and update your hosting server PHP version to minimum 5.6.25 or newer. ***recommended***
2. Clean your full database “OR” reinstall a new WordPress with a new database
3. Then install the theme (follow the steps from the provided documentation)
4. Then install all of the required plugins (follow the steps from the provided documentation)
5. Then active all of the installed plugins (follow the steps from the provided documentation)
6. Then import all of the demo data (wait until all of the demo data are imported completely)

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi Mitch,

We are really sorry for the inconvenience. Our team mistakenly uploaded the BNSCloud’s intro page to Bluishost. However, the versions are coming soon for Bluishost ASAP. We are working on the updated versions of the Bluishost theme.

Please wait with patience for the next update of the theme. You will get notified via email when the theme update will available to download.

We are really sorry for the mistake.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi Bartosz,

We have fixed the issue and updated the theme on Envato Market (Themeforest). Please download and use the updated theme (v1.4) and plugins to fix the issue.

Need to remove and reinstall thekripdomTheme,kripdom-coreandWP BackeryPlugin to get the above update.

Best Regards,
ThemeLooks Support Team

• This reply was modified 7 years ago by ThemeLooks Support Team.

[ThemeLooks Support Team]

You have mentioned that as a new page on your very first reply http://prntscr.com/lt1e3g That’s why we asked about that page.

However, please provide your wp-admin access using our Envato Market (themeforest) profile contact form https://themeforest.net/user/themelooks#contact (screenshot as reference http://prntscr.com/gkmr2r ) including this support topic link as a reference to review the issue to fix.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Please download and use the updated theme (v1.6) and plugins to fix the issue. In this issue, you need to remove and reinstall the bluishost Theme, bluishost-core and WP Bakery Plugin to get the update.

Best Regards,
ThemeLooks Support Team

[Author]

Posts