[ThemeLooks Support Team]

Based on your last message this is all about your server issue. Also, we have double checked everything and there was no issue with our theme.

In this issue, you could try another server.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

In this issue, please follow the steps below.

1. Edit the contact page
2. Select No Header as Page Header Settings to remove the page header, check out the screenshot as reference http://prntscr.com/jm0nka

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi Regina,

We are unable to understand why you have changed the path of the logo and what is the issue?

Could you please describe us with details?

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi Allen,

We are really sorry for the inconvenience.

We are trying to improve our support system. You could suggest us some features or something else that can we improve our support system.

However, please follow the steps below to remove the page header from the WHMCS Bridge page.

1. Recheck the Page Header Settings checkbox from the Screen Options. Please check out the screenshot as reference http://prntscr.com/jm0mga (We found there has an issue, that’s why it needs to recheck. We have listed the issue in our theme update list and we will fix the issue ASAP in our next update of the theme)
2. Select No Header as Page Header Settings check out the screenshot as reference http://prntscr.com/jm0nka

Moreover, there has no relation with WHMCS with the shopping cart icon. It’s only related to WooCommerce cart. In this issue, you could hide the shopping cart icon from Hoskia Options.

Furthermore, here WHMCS is a 3rd party system that integrated with WordPress using the WHMCS Bridge Plugin (a 3rd party plugin). So, it’s not possible that the shopping cart to show the number of things from the WHMCS shopping cart, also there has no option in WHMCS Bridge Plugin.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi Murat,

We have reviewed your provided website link and we have seen you are using the old version of the template. Please download and use the updated template because we have fixed the issue in the updates of the template.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi Manan,

Sorry for the inconvenience.

Please follow the steps below.

1. Please make sure you have the latest version of WordPress and update your server PHP version to minimum 5.6.25 or newer.
2. Clean your full database “OR” reinstall a new WordPress with a new database
3. Then install the theme (follow the steps from the provided documentation)
4. Then install all of the required plugins (follow the steps from the provided documentation)
5. Then active all of the installed plugins (follow the steps from the provided documentation)
6. Then import all of the demo data (wait until all of the demo data are imported completely)

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

We have listed this in our theme update list. We will try to add those in our future update of the theme if we get more inquiries/request on this from our customers.

Please Note: We are unable to add a feature for someone else specific needs.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi Viswanath,

We have listed this in our theme update list. We will fix this in our next update of the theme.

Please wait with patience for the next update of the theme. We are trying to update the theme ASAP. You will get notified via email when the Theme update will available.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi Murat,

#1 Please provide us your website URL to review the issue, because our template has no issue like you have described. Check out our live demo as a reference http://themelooks.net/demo/bnscloud/html/preview/

#2 We will take care of this in our next update of the template.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

First of all, you didn’t mention that you need custom CSS. Moreover, you have mentioned, “Not just front page, sitewide, please?” That’s why we thought you are looking secondary color changing option.

However, we already added the secondary color changing option in the theme and will update the theme shortly in the themeforest.

Please wait with patience for the next update of the theme. You will get notified via email when the Theme update will available.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

We are really sorry to say that we are unable to assist you on this issue because we didn’t test it to remove. It’s all about your responsibility if there will be any problem.

Please Note: We only used those scripts that need our theme to work perfectly.

Moreover, please learn more our support policy (item support includes & not includes), here https://www.themelooks.com/support/support-policy/ before post a topic or ask a question.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi Kevin,

Sorry for the inconvenience.

We have fixed the issue and updated the theme on themeforest. Please download and use the updated theme to get rid of the issue.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi Viswanath,

We are really sorry to say that there has no solution from our end on this issue.

It totally defends on facebook which image they will pick and show from a shared link. There has no relation to the theme.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Which featured image not showing?

Could you please explain us with details about your issue with some screenshot?

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi Stephan,

We only provided support googlemaps and googlefonts with our theme. If you don’t want to use those, then you could hire someone else to remove those and customize the theme based on your needs and requirements.

Best Regards,
ThemeLooks Support Team

[Author]

Posts