[ThemeLooks Support Team]

Dear Renato,

Please let us know, are you using any 3rd party plugin that added information to the Woocommerce order? If yes, then you need to make it compatible with WooPrintInvoice. Because WooPrintInvoice only supports Woocommerce default order information. Moreover, each 3rd party plugin has its own functions to show their information to the Woocommerce order. Hence, it needs to make it compatible with WooPrintInvoice to print their information.

If you need a customization service based on your needs and requirements then please send a message using our Envato Market (codecanyon) profile contact form to click here https://codecanyon.net/user/themelooks#contact (screenshot as reference https://prnt.sc/10o0iwt ) with your requirements with details to get a quote.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Please provide a screenshot of the back-end options of the product to see what options you have set?

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Dear Nick,

We have more than 365 customers of FoodBook and no one has this type of issue like yours. You can check this FoodBook forum https://www.themelooks.com/support/forums/forum/foodbook/ you will not get any topic related to your issue. Also, we have double-checked our plugin and didn’t get any issues like this on our end.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Dear Nick,

We have reviewed your website and understood somehow it conflicts with any 3rd party plugins or something similar or there has something wrong with your existing WordPress installation.

In this case, you could try to install a new WordPress and install FoodBook to check the issue. It will make you understand that our plugin has no issue. Also, please check out the issue by changing the theme that you are using at the moment and deactivate 3rd party plugins to check which plugin conflicts with FoodBook.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Dear Nick,

We got your credentials. We will check those issues ASAP. Please wait with patience for our further response.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi,

In your situation, leave the requirements field blank instead of “0”.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Dear Nick,

As you mentioned in one of your replies that you have worked for WHMCS. Also, offered us your service. We thought you are more experienced than us to solve these types of small issues.

Moreover, we didn’t find anything on your provided link.

Also, let us know your WordPress version and your hosting server PHP verion to understand the issue.

OR, please provide your cPanel and wp-admin (URL, Username & Password) access using our Envato Market (codecanyon) profile contact form https://codecanyon.net/user/themelooks#contact (screenshot as reference https://prnt.sc/10o0iwt ) including this support topic link as a reference to review the issue to assist.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Dear Nick,

We are providing support based on Envato Market Item Support Policy. Please learn more about the Envato Market (codecanyon) item support policy (item support includes & not includes), here https://codecanyon.net/page/item_support_policy

Moreover, “translation ready” means all of our plugin strings are translate ready that can be translated using any translation plugin and it’s the normal way how a translation ready WordPress theme or plugin works. You could learn more from the internet about this.

For example, you are selling a frozen food that is fry-ready. It doesn’t mean the customer will get it with fry. It means, the customer needs to fry it himself.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Dear Ginel,

We have watched the video and we understood that you got confused with WooCommerce Shipping. If you want to use the WooDelivery – Only Delivery option then just remove the WooCommerce Shipping options. Because the option comes from WooCommerce Shipping. There is no relation between WooCommerce Shipping with our plugin feature. Moreover, our plugin also supports WooCommerce Shipping. You can use both systems at the same time. So, if you want to use the WooDelivery – Only Delivery option only then just remove the WooCommerce Shipping options from WooCommerce Settings.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Hi,

We are sorry to say that we didn’t understand your issue.

Could you please explain in more detail to get clarity about your issue?

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Dear Mario,

We are sorry to say that there are no pre-built options to do those. If you need a customization service based on your needs and requirements then please send a message using our Envato Market (codecanyon) profile contact form to click here https://codecanyon.net/user/themelooks#contact (screenshot as reference https://prnt.sc/10o0iwt ) with your requirements with details to get a quote.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Dear Guillaume,

Thanks to clear us about the issue.

We have listed this in our plugin update list to fix the issue in the next update of the plugin.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Dear Nick,

We are sorry to say that it’s not our plugin issue. Hence, it does not cover item support. Please search on the internet to learn more about how to resolve the critical error issue.

Moreover, please provide your website URL to review the place order button issue to assist.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Dear Vasu,

As we can see on your provided screenshot https://prnt.sc/1g5ato9 you have set the wrong opening & closing hours, opening time today 11:30 AM to closing time tomorrow 7:00 AM that’s why the system shows always closed.

Please set day-wise Working hours where opening time & closing time will be the same day, not today to tomorrow.

Best Regards,
ThemeLooks Support Team

[ThemeLooks Support Team]

Dear Nick,

Please use any translation plugin Ex. WPML or Loco Translate or another to translate.

Best Regards,
ThemeLooks Support Team

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